Gypsy Gardner

Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.

• Organized paperwork such as charts and reports for office and patient needs.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Received and routed laboratory results to correct clinical staff members.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Collaborated with a specific interdisciplinary team on special projects or initiatives aimed at improving overall office efficiency and enhancing the patient experience.
• Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.

• Monitored patients throughout the dialysis process, quickly identifying in addition to addressing any complications or concerns.
• Improved patient outcomes by administering hemodialysis treatments accurately and efficiently.
• Served as a resource for newly hired technicians, providing mentorship and guidance during their onboarding process.
• Evaluated patient histories along with medical records for accuracy and completeness.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Provided education to patients and their families on dialysis treatment processes and at-home care requirements.
• Cleaned and sterilized instruments, equipment and surfaces.
• Explained dialysis procedures including hemodialysis machine operation to patients prior to treatment to ease anxieties.
• Ensured accurate documentation of treatment details, contributing to effective communication among staff members.