gypsy handley
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Dog Groomer
Feeling Groomy
01.2023 - 12.2023
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Server
Applebee's
05.2020 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
Server
Red Lobster
05.2004 - 11.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Education
Valencia College
Kissimmee, FLSkills
- Facility policies and procedures
- Price Negotiation
- Customer Service
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Ethics
- Teamwork and Collaboration
- Effective Communication
- Time Management
- Adaptability and Flexibility
- Critical Thinking
- Active Listening
- Reliability
- Dependable and Responsible
- Organizational Skills
- Self Motivation
Quote
Everything in life is just for a while.
Philip K. Dick
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dog Groomer
Feeling Groomy
01.2023 - 12.2023
Server
Applebee's
05.2020 - 09.2022
Server
Red Lobster
05.2004 - 11.2014
Valencia College
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