Gypsy Phillips
Woodbridge,VA
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool Operations Manager
Goldfish Swim School
Lake Ridge, VA
01.2024 - Current
- Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures
- Assists General Manager and Asst
- General Manager with fulfillment the daily tasks
- Manages the staff and encourages high productivity, excellent performance and positive employee satisfaction
- Trains and oversees the aquatics department to provide superior swim instruction to the students
- Gain knowledge and experience in the pool operations as necessary to maintain a safe and sanitary swim environment
- Initiate workplace employee engagement with the goal of achieving improved employee satisfaction
- Works with staff on class scheduling, student progress, customer service and employee performance & training
- Directs and oversees the implementation of the Emergency Action Plan and all safety procedures for the facility and trains staff
- Advances through cross-training in multiple roles and substitutes when necessary
- Inspects pool facilities, equipment, and water to ensure that they are safe and usable
- Supervises and assists in cleaning the pool and related facilities and equipment, assists with chlorine residual water tests and with records and charts of water tests and records of accidents, and adds chemicals to pool water as directed.
Manager on Duty (MOD)
Goldfish Swim School
Lake Ridge, VA
10.2023 - 01.2024
- Assessing the tasks of the day to determine the order of operations
- Delegating tasks to staff members
- Scheduling staff members and resolving any scheduling conflicts
- Managing a department budget and ensuring operations stay within budgetary limits
- Communicating with parents/guardians to ensure they receive quality service
- Evaluating staff performance, identifying areas for improvement and designing and providing feedback
- Maintaining facility cleanliness
- Developing training for staff members to stay updated on best practices
- Creating and communicating reports to leadership on performance and operational progress
- Setting goals and leading team members to ensure they meet them
- Establishing daily and long-term project deadlines
- Ensuring employees follow safety procedures and meet GSS requirements.
Deck Supervisor/Lifeguard
Goldfish Swim School
Lake Ridge, VA
06.2022 - 10.2023
- Provide leadership, discipline and constructive feedback to instructors and deck assistant to ensure quality delivery of the Goldfish Swim School curriculum
- Conducts daily pre-shift meetings and prepare the deck for the shift
- Conducts periodic evaluations of instructors and deck assistant
- Interacts with parents/guardians to discuss student progress
- Acts as a GSS 'ambassador' to ensure customer satisfaction
- Complete daily Deck Supervisor logs on assigned shift and monitors the students' attendance
- Coordinates tasks required to ensure the cleanliness of the pool facility
- Arranges for replacements for absent employees
- Maintains the appropriate levels of chemicals for the pool environment
- Acts as substitute swim instructor when necessary
- Suggests areas for improvement and implements corrective action through workshops or other training
- Participates in training/in-services as required
- Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed
- Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies
- Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR
- Evaluates conditions for safety and initiates aquatics emergency action plan as required.
Front Desk/ Swim Instructor
Goldfish Swim School
Lake Ridge, VA
03.2022 - 06.2022
- Greeting ALL parents and students
- Answering multiple phone lines and emails
- Enrolling new families into the program and setting up their accounts
- Checking in students & making sure they are in the correct class at the right time
- Ensuring all accounts are up to date (ex
- CC#, phone #'s, email, home address etc.)
- Answering any questions or concerns any parent may have in regard to the program
- Making follow up calls
- Offering a onetime free trial for new clients
- Ensuring that the bathrooms, lobby and changing huts are kept clean and tidy
- Teaching swimming techniques, swimming strokes, and water safety skills to students with varying swimming abilities
- Assessing the progress of students and adjusting teaching methods accordingly
- Assigning tasks to parents that take into account to their students' abilities and progressive development
- Identifying incorrect swimming techniques and correcting students accordingly.
Education
High School Diploma -
Freedom High School
01.2010
Skills
- Administrative Skills
- Hospitality services
- Team Oversight
- Problem-solving skills
- Excellent Communication
- Multitasking and Organization
- Task Delegation
- Fluent English and Spanish
Certification
- Ellis & Associates Certified Lifeguard Instructor, 11/01/23, 11/01/25
- Certified Pool Operations Management, 05/01/23, 05/01/28
- CPR Certified
- AED Certified
- First Aid Certification
- BLS Certification
- Lifeguard Training
Assessments
Customer focus & orientation, Proficient, 07/01/21, Proficient
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Pool Operations Manager
Goldfish Swim School
01.2024 - Current
Manager on Duty (MOD)
Goldfish Swim School
10.2023 - 01.2024
Deck Supervisor/Lifeguard
Goldfish Swim School
06.2022 - 10.2023
Front Desk/ Swim Instructor
Goldfish Swim School
03.2022 - 06.2022
High School Diploma -
Freedom High School
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