Gypsy Roman
BLUFFTON,SC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager
Old Town Dispensary
Bluffton, MN
08.2020 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Bartender/Waitress Supervisor
Old Town Dispensary
BLUFFTON, SC
03.2018 - Current
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Collected and organized daily till totals and tips.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Effectively multitasked within fast-paced environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Processed payments accurately and efficiently with POS system.
Education
Associate of Arts -
Technical College of The Lowcountry
Beaufort, SC05.2020
Skills
- Workforce Management
- Marketing
- Strategic Planning
- Policy Implementation
- Sales Techniques
- Time Management
- Negotiation
- Key Performance Indicators
- Complex Problem-Solving
- Verbal and Written Communication
- Team Leadership
- Customer Service
- Telephone Etiquette
- File Management
- Data Entry
- Bookkeeping
- Meticulous and Organized
- PC Proficient
- Professional and Polished Presentation
- Organization Skills
- Positive and Professional
- Multitasking and Prioritization
Timeline
Manager
Old Town Dispensary
08.2020 - Current
Bartender/Waitress Supervisor
Old Town Dispensary
03.2018 - Current
Associate of Arts -
Technical College of The Lowcountry
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