Gyselle Torres

• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

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• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.

• Trained other employees in customer service, food safety, and performance requirements.
• Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
• Maintained current knowledge of all team position requirements.
• Set positive example for team members by providing high-quality, efficient service.