Gzim Uruqi

Grocery Department Manager

HEB Grocery Store

12.2010 - 02.2025

Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
Maximized sales performance with effective inventory management and stock rotation practices.
Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Oversaw daily operations of grocery department, ensuring optimal stock levels and product freshness.
Trained and mentored team members on customer service techniques and operational procedures.
Implemented inventory management systems to streamline ordering processes and reduce waste.
Developed promotional displays to enhance customer engagement and drive sales growth.
Monitored compliance with health and safety regulations within the grocery department.
Fostered a team-oriented environment, enhancing staff morale and improving overall service delivery.
Collaborated with store management to optimize overall store performance and meet company goals.
Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
Led a team of employees, providing ongoing training and development for optimal performance.
Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
Developed strong relationships with suppliers to secure better pricing and product availability.
Managed grocery department operations, ensuring a clean and organized store environment.
Streamlined department processes to enhance productivity and reduce labor costs.
Increased employee retention through effective recruitment, training, and motivation strategies.
Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.