Haydn Harada-Meafou
Las Vegas
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Phiten
10.2025 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Multitasked to handle diverse customer needs, prioritizing tasks to keep up with challenging deadlines.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Guest Service Representative
Golden Nugget Hotel & Casino
11.2023 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and accuracy.
- Handled escalated issues with professionalism, ensuring timely resolution for complex cases.
- Collaborated with team members to streamline processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer calls efficiently, providing accurate information and solutions.
Education
High School Diploma -
Acceleration Academy
Las Vegas, NV06-2023
Skills
- Problem-solving
- Complaint handling
- Technology proficient
- Compassion and Empathy
- Multitasking skills
- Adaptability
Timeline
Customer Support Specialist
Phiten
10.2025 - Current
Guest Service Representative
Golden Nugget Hotel & Casino
11.2023 - 04.2025
High School Diploma -
Acceleration Academy