Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
H Alicyne
Hixson,TN
Summary
Overview
6
years of professional experience
Work History
United Enertech
Senior Purchasing Agent
04.2022 - Current
Job overview
- Prepared purchase orders and sent to distributors and suppliers
- Contacted vendors to determine order status and communicate discrepancies with shipments
- Sourced new vendors for purchasing needs
- Researched potential products, vendors and services to compare price and quality
- Considered optimum order quantities and stocking levels when ordering inventory
- Verified warehouse received accurate and timely inventory by regularly consulting database.
United Enertech
Customer Service Specialist
01.2021 - 04.2022
Job overview
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Relayed customer feedback to cross-functional teams to improve products and services
- Improved customer service wait times to mitigate complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Asked probing questions to determine service needs and accurately input information into electronic systems.
United Enertech
Order Processing Specialist
01.2019 - 01.2021
Job overview
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines
- Processed and documented transactions in company database
- Verified accuracy of information and executed clarification of orders
- Provided order tracking information and resolved issues when needed
- Answered customer account inquiries and provided resolution
- Recommended products and services to suit customer needs
- Answered customers' questions about products, prices and availability
- Communicated with customers to assist with order placement and offer updates on status and shipping
- Informed customers of shipping dates and tracking and order information
- Automated document flow, accurately maintaining order tracking in database
- Complied with consolidation ship dates to facilitate on-time shipments.
Education
Chattanooga State Community CollegeChattanooga, TN
Associate of Science from Business Administration
University Overview
Skills
- Good Work Ethic
- Customer Service
- Problem Resolution
- Reliable & Trustworthy
- Microsoft Office
- Organizational Skills
- Friendly, Positive Attitude
- Verbal and Written Communication
- Attention to Detail
- Phone and Email Etiquette
Timeline
Senior Purchasing Agent
United Enertech
04.2022 - Current
Customer Service Specialist
United Enertech
01.2021 - 04.2022
Order Processing Specialist
United Enertech
01.2019 - 01.2021
Chattanooga State Community College
Associate of Science from Business Administration
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