H Dezendorf
Milford
Summary
Dynamic Area Service Manager with a proven track record at Moores Electrical And Mechanical Construction, excelling in operational efficiency and compliance management. Expert in coaching teams to enhance customer service and problem-solving capabilities, driving significant improvements in service delivery and client satisfaction. Committed to fostering strong relationships and achieving strategic goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Service Manager
Moores Electrical And Mechanical Construction
11.2022 - Current
- Led service teams to optimize mechanical project execution.
- Developed and implemented maintenance strategies to enhance equipment reliability.
- Monitored service delivery quality, ensuring compliance with industry standards.
- Trained and mentored staff on best practices for customer service and technical efficiency.
- Coordinated cross-functional teams to resolve complex service issues promptly.
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
- Oversaw budget management for service operations, aligning resources with strategic goals.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
- Streamlined service processes for increased efficiency and quicker response times.
- Mentored junior staff members, enhancing their technical skills and industry knowledge.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Enhanced employee morale by promoting teamwork through regular team-building activities.
- Ensured compliance with safety regulations, maintaining a safe working environment for all team members.
Lead Service Technician
Moores Electrical And Mechanical Construction
06.2012 - 11.2022
- Oversaw installation and maintenance systems, ensuring compliance with safety standards.
- Trained and mentored junior technicians, enhancing team skill sets and operational efficiency.
- Diagnosed electrical and Mechanical issues using advanced testing equipment, improving problem resolution time.
- Developed preventative maintenance schedules, reducing downtime and extending equipment lifespan.
- Trained a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
HVAC-R Service Technician
Moores Electrical And Mechanical Construction
06.2001 - 06.2012
- Diagnosed and repaired HVAC-R systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on refrigeration units, enhancing system reliability and longevity.
- Collaborated with team members to troubleshoot complex HVAC issues, improving response time and service efficiency.
- Mentored junior technicians on best practices for installation and repair of HVAC-R equipment.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Filled out detailed work orders for each job completed.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Education
No Degree - Architectural And Building Sciences
Norfolk State University
Norfolk, Virginia, VANo Degree - HVAC
Chesterfield Technical Center
Chesterfield, VA05-2001
High School Diploma -
Caroline H.S.
Caroline, VA05-1991
Skills
- Operational efficiency
- Coaching and mentoring
- Compliance management
- Staff development
- Sales support
- Workforce planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Team leadership
Accomplishments
- HVAC completion of apprenticeship
- Trane Intellipak training
- Selling Tips
- Lock out tag out training
- leadership fundamentals
- Gold Wrench Award " customer service "
- Mitsubishi multi-city training
- Trane Centravac chiller training
- Masters hvac
- Manitowac ice machine training
- OSHA 30 training
Certification
- OSHA Training
- Masters hvac
- Intellapak
- Centravac
- Multi-City
- Manitowac
Timeline
Area Service Manager
Moores Electrical And Mechanical Construction
11.2022 - Current
Lead Service Technician
Moores Electrical And Mechanical Construction
06.2012 - 11.2022
HVAC-R Service Technician
Moores Electrical And Mechanical Construction
06.2001 - 06.2012
No Degree - Architectural And Building Sciences
Norfolk State University
No Degree - HVAC
Chesterfield Technical Center
High School Diploma -
Caroline H.S.