Heather Koenig
Hospitality Management
Saint Louis,MO
Summary
Dynamic professional with landscaping expertise and a strong work ethic, currently at Wally's. Proven track record in enhancing guest satisfaction through meticulous outdoor maintenance and exceptional customer service. Adept at complex problem-solving and fostering teamwork, ensuring high-quality results and safe environments. Committed to delivering excellence in every project.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Outdoor Maintenance Crew Member
Wally's
03.2022 - Current
- Streamlined operations by regularly cleaning 72 gas pumps, 15 electronic charging stations, sweeping the parking lot and maintaining 36.000 square feet to ensure a tidy appearance throughout the landscape.
- Reduced safety hazards with diligent snow removal and ice treatment during winter months.
- Ensured timely completion of projects by effectively prioritizing tasks and working collaboratively with crew members.
- Increased overall property value for clients through expert care and attention to detail in maintaining their outdoor spaces.
Breakfast Cook
Holiday Inn Express Hotel
03.2020 - 02.2022
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the hotel staff.
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Cooked and served a variety of dietary options with care, ensuring the satisfaction of all the hotel guests.
- Reduced wait times for guests by swiftly preparing high-quality breakfast dishes in a timely manner.
- Developed daily specials to utilize seasonal ingredients, reducing food waste and increasing menu variety.
Flight Attendant
United Airlines
01.1999 - 04.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Bachelor of Science - Hotel And Restaurant Management
The University of Alabama
Tuscaloosa, AL12-1993
Skills
- Landscaping expertise
- Strong work ethic
- Verbal and written communication
- Exceptional customer service
- Hospitality service expertise
- Guest engagement
- Cash handling
- Complex Problem-solving
- Customer service
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Serv Safe Qualified
Serv Safe Qualified
Timeline
Outdoor Maintenance Crew Member
Wally's
03.2022 - Current
Breakfast Cook
Holiday Inn Express Hotel
03.2020 - 02.2022
Flight Attendant
United Airlines
01.1999 - 04.2015
Bachelor of Science - Hotel And Restaurant Management
The University of Alabama