Summary
Overview
Work History
Education
Skills
Timeline
Professional Development
Military Service
Generic

Helen Perkins

Rochester,New York

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Assistant Support Coordinator

Lewis Tree Company
06.2023 - 01.2025
  • Assisted the Support coordinator in verifying weekly payroll hours of the assigned division
  • Documented and verified police and flagger invoices from the field crews submitted against the invoices sent from the invoicing police agencies to be sent to Accounts Payable
  • Invoiced the utility company responsible for paying the police and flagger invoices per the contract with the company

Contract Administrator

Rochester Regional Health System
12.2022 - 04.2023
  • Developed process to produce reliable results and reduce errors on missing deadlines
  • Tracked contracts as they were sent to the various parties to be signed before the deadline date
  • Reviewed, documented and made sure completed contracts were signed on time by all parties and sent to the appropriate people after signing was complete

Claims Specialist

Maximus
01.2022 - 05.2022
  • Called unemployed claimants and employers for the Vermont Department of Labor (VTDOL) Adjudication Department to fill out forms to speed up the process of adjudication during COVID
  • Worked on average 40 claims per week to send to the VTDOL Adjudication Department for review
  • Trained new hires on the process and how to fill out the adjudication forms with the unemployed claimants and employers, as well as document the VTDOL System and Smartsheet

Legal Secretary

Segar & Sciortino Attorneys at Law
11.2018 - 11.2019
  • Worked closely with assigned attorney to prepare necessary paperwork for Worker’s Compensation claim
  • Researched employment searches, medical records, and other information assigned attorney needed to successfully needed to represent client
  • Documented all work on each Worker’s Compensation claim worked on in CLIO

Loan Payment Solutions Representative

ESL Federal Credit Union
07.2007 - 11.2018
  • Consumer Visa credit cards accounts
  • Developed training guide trained whole Loan Payment Solutions department on VISA system, EVOLVE to handle Visa inbound calls to assist members when calling department with questions
  • Cross-trained on all various loan products (accept mortgage products) to be able to efficiently assist members with their loan questions and needs

Education

Bachelor’s Degree - Business Administration

SUNY Empire
Saratoga Springs, NY
10.2010

Associate’s Degree - Business Administration

Monroe Community College
Brighton, NY
05.2001

Skills

  • Communication
  • Documentation & Reporting
  • De-escalation & Conflict Resolution
  • Quality Assurance
  • Relationship Building
  • Process Improvement
  • Call Center Operations
  • Account Management

Timeline

Assistant Support Coordinator

Lewis Tree Company
06.2023 - 01.2025

Contract Administrator

Rochester Regional Health System
12.2022 - 04.2023

Claims Specialist

Maximus
01.2022 - 05.2022

Legal Secretary

Segar & Sciortino Attorneys at Law
11.2018 - 11.2019

Loan Payment Solutions Representative

ESL Federal Credit Union
07.2007 - 11.2018

Bachelor’s Degree - Business Administration

SUNY Empire

Associate’s Degree - Business Administration

Monroe Community College

Professional Development

Monroe Community College, Brighton, NY

Paralegal Certificate Program



SUNY UCAWD: Rochester Educational Opportunity Center (REOC), Brockport, NY

Medical Administrative Assistant


Military Service

United States Air Force, Kelly AFB, San Antonio, TX

Secure Communication Systems Specialist


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