Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Lusk

Summary

Results-oriented professional with a diverse background in management and customer service. Focused on bringing kindness and community. Dedicated to providing excellent customer service.

Use of creative operational and in the moment procedural changes to accommodate business and labor goals. Leading with confidence and equality, ensuring fairness and open communication with partners. Maintaining a positive and cleanly work experience and third place environment.


Overview

25
25
years of professional experience
1
1
Certification

Work History

Produce Clerk

New Seasons Market
08.2024 - Current
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Contribute to a positive and supportive work environment.
  • Demonstrate an adaptable and flexible work style, shifting tasks as priorities and circumstances change.
  • Self-motivated and able to work independently, and cooperatively within a team.
  • Customer focus, seeking opportunities to exceed expectations and build on enriching community in our store and neighborhood.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.

Cashier

New Seasons Market
08.2023 - 08.2024
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Head Cashier Supervisor

Natural Grocers
12.2022 - 08.2023
  • Providing world class customer experience as the number one priority.
  • Completion of daily sales report, overseeing daily tasks and maintaining organization of register binders and cashier breaks.
  • Daily verification of safe, tills and weekly deposit.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Training of all cashiers conducting regular performance evaluations, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Ensure integrity, responsibility, and excellence while adhering to all policies.

Budtender/ Wholesale Vendor

Ivy Cannabis
11.2017 - 01.2020
  • Built loyal clientele through high-level of customer satisfaction and rewards program, increasing customer retention by 20%.
  • Provided customers with detailed explanations of cannabis strains and product types while following laws and regulations for retail cannabis.
  • Daily inventory and product management.
  • Evaluated sales on a monthly basis and discussed target goals.
  • Maintained clones, trimming, packaging and created pre-rolls for sale.
  • Increased sales through direct marketing of KindVine distribution and procure product sample drops to interested dispensary's.

Shift Supervisor

Starbucks
07.2016 - 10.2018
  • Completed store opening and closing procedures and balanced tills, completing daily deposits.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and plays for partner shifts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency and productivity.
  • Daily inventory management, reducing waste and optimizing stock levels for daily orders and operations.
  • Maintain cleaning schedules and report needed work orders and repairs for facilities or equipment to the contact center.

Assistant Store Manager

Starbucks
10.2008 - 07.2016
  • Perpetually building on experience for effective management practices.
  • Provided detailed weekly inventory reports and updates to upper management.
  • Interviewed, and trained new partners.
  • Developed and implemented policies, procedures and process improvement initiatives to improve productivity and increase customer satisfaction. Lead sales driver and coffee master.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Massage Therapist

Whispering Waters Day Spa
03.2006 - 08.2008
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Contributed to the operation of a clean, friendly and well-maintained health spa.
  • Delivered and built outstanding customer trust and confidence by suggesting self-care techniques and products for home self-care.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.

Server and Trainer

L.Woods
01.2000 - 06.2006
  • Maintain a casual fine dining atmosphere in a neighborhood setting.
  • Create a welcoming environment.
  • Assisted co-workers and team to ensure quality service expectations.
  • Accepted payment from customers and made change as necessary.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales and customer satisfaction.

Education

Massage Therapy

The Chicago School of Massage Therapy
Chicago, Illinois
03.2015

Bachelor of Arts - Fine Art

The School of The Art Institute of Chicago
Chicago, Illinois
12-2001

Skills

  • Team Management
  • Customer Satisfaction
  • Attention to detail
  • Scheduling experience
  • Creative Problem Solving
  • Sales leader
  • Training & Development
  • Conflict Resolution
  • Coaching in the moment
  • Positive attitude
  • Reliable
  • Strong work ethic

Certification

Washington State Food worker Card

03/2025 to 03/2027

Timeline

Produce Clerk

New Seasons Market
08.2024 - Current

Cashier

New Seasons Market
08.2023 - 08.2024

Head Cashier Supervisor

Natural Grocers
12.2022 - 08.2023

Budtender/ Wholesale Vendor

Ivy Cannabis
11.2017 - 01.2020

Shift Supervisor

Starbucks
07.2016 - 10.2018

Assistant Store Manager

Starbucks
10.2008 - 07.2016

Massage Therapist

Whispering Waters Day Spa
03.2006 - 08.2008

Server and Trainer

L.Woods
01.2000 - 06.2006

Massage Therapy

The Chicago School of Massage Therapy

Bachelor of Arts - Fine Art

The School of The Art Institute of Chicago

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