HEATHER MALCHESKY
Salisbury,North Carolina
Summary
Customer service and administrative professional with strong communication and problem-solving skills, adept at maintaining accurate records in fast-paced environments. Currently completing a Medical Billing & Coding Specialist program, I am eager to contribute my organizational skills and patient support abilities to a Patient Access & Care Team role at Atrium Health.
Overview
16
16
years of professional experience
Work History
Technology/Math & Science Teacher
Davie County Schools
Mocksville, NC
08.2024 - 06.2026
- Delivered responsive, professional service through daily communication with students, families, staff, and administrators to foster a supportive learning environment.
- Coordinated multiple priorities while ensuring accuracy in records, schedules, documentation, and confidentiality to maintain operational integrity.
- Used digital systems for data entry, information tracking, documentation, and daily operational tasks.
Blended Learning Lead
Davie County Schools
Mocksville, NC
08.2021 - 06.2024
- Collaborated with staff and administrators to streamline workflows and implement solutions that addressed key challenges.
- Managed information across multiple digital platforms while balancing competing requests and deadlines.
- Guided individuals through software systems and procedures using clear, patient communication.
Instructional Technology Facilitator / Instructional Coach
Davie County Schools
Mocksville, NC
08.2010 - 06.2020
- Delivered tailored support to staff on technology, software, and digital systems to enhance their proficiency.
- Maintained accurate electronic documentation and supported processes designed to improve organization and efficiency.
- Coordinated multiple requests and priorities, ensuring timely responses while maintaining professionalism and accuracy.
Education
Medical Billing & Coding Specialist -
US Career Institute
Denver01-2027
Master of Arts - Instructional Technology
Appalachian State University
Boone, NC12-2010
Bachelor of Arts - Middle Grades Education
Catawba College
Salisbury, NC12-1996
Skills
Timeline
Technology/Math & Science Teacher
Davie County Schools
08.2024 - 06.2026
Blended Learning Lead
Davie County Schools
08.2021 - 06.2024
Instructional Technology Facilitator / Instructional Coach
Davie County Schools
08.2010 - 06.2020
Medical Billing & Coding Specialist -
US Career Institute
Master of Arts - Instructional Technology
Appalachian State University
Bachelor of Arts - Middle Grades Education
Catawba College