Kimberly Slade
Logistics / Transportation Operations Manager
Combine,TX
Summary
Experienced Logistics Operations Manager proficient at monitoring operational pulse to deliver relevant information to all major customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work History
Logistics Operations Manager
QW Transport
Dallas, TX
09.2020 - Current
- Currently leads and manages the planning, fulfillment, inventory, customer service, and issue resolution associated with the transportation, movement and delivery of gasoline and diesel products from loading terminal to customers through North Central Texas.
- Builds client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Makes informed business decisions regarding operations by utilizing metrics and data generated through daily reporting.
- Manages and Monitors capacity, reaching out to clients for additional business to maximize driver efficiency and meet company goals.
- Presents and negotiates freight rates to obtain new clients and increase the company's book of business.
- Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow which resulted in weekly delivery growth from 625 deliveries to 900+.
- Provides responses and solutions daily that are associated with deliveries to customers while handling all matters promptly, efficiently and as effectively as possible to ensure on-time delivery and customer satisfaction.
- Screens, hires and trains new staff on job duties, company policies and safety procedures for rapid onboarding.
Business Operations Manager
Callahan's
Gulfport, MS
11.2013 - 06.2020
- Six years of experience dispatching fleet crews to manage over 300 accounts while maximizing both company profit and customer satisfaction.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Evaluated and adjusted multiple routes based on daily needs, available workers, traffic hazards and weather conditions.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Monitored processes and procedures to comply with company policy and state and federal regulations.
Business /Finance Manager
Allen Hyundai
Gulfport, MS
08.2013 - 06.2020
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Recommended loan approvals and denials based on customer loan application reviews.
- Successfully closed an average of 60 loans per month.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Handled multiple calls per day to address customer inquiries and concerns.
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
- Complied with established internal controls and policies.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Negotiated with finance companies for optimal financing opportunities for clients.
Logistics Department Manager
U.S. Marine Corps
Jacksonville, NC
08.2008 - 08.2013
- Supervised a six person team providing logistical support to 12 different agencies.
- Represented command as a logistics subject matter expert at regular conferences to provide executive level employees and clients with up to date information regarding transportation regulations and guidelines.
- Developed relief contingency plans prior to the landfall of Hurricane Sandy utilizing past data and metrics and executed relief efforts including a 500 person unit /400 thousand pounds of essential equipment as well as supplies resulting in expedited cleanup and effective search and rescue.
- Coordinated with internal and external agencies and insured all travel deadlines were met for 2,000 personnel and 1.3 million pounds of equipment with 100% accountability.
- Monitored tracking and scheduling systems to prevent delays or cancellations thereby saving expenditures by organization and clients.
Education
MBA - Finance
American Military University
05.2017 - Current
Associate of Arts - General Studies
American Military University
01.2009 - 01.2011
BBA - Business Administration
American Military University
01.2011 - 05.2015
Skills
Ten Years of Client Management Experience
undefinedAdditional Information
Honorable Discharge from U.S. Marine Corps after five years of dedicated service.
Timeline
Logistics Operations Manager
QW Transport
09.2020 - Current
MBA - Finance
American Military University
05.2017 - Current
Business Operations Manager
Callahan's
11.2013 - 06.2020
Business /Finance Manager
Allen Hyundai
08.2013 - 06.2020
BBA - Business Administration
American Military University
01.2011 - 05.2015
Associate of Arts - General Studies
American Military University
01.2009 - 01.2011
Logistics Department Manager
U.S. Marine Corps
08.2008 - 08.2013
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