Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Aragon

Gulf Breeze

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Front Desk Medical Receptionist

Pensacola Pediatrics
09.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored customer service trends and provided insights to management team for further improvement.

Warrants / Records Clerk

Gadsden County Sheriff's Office
11.2012 - 05.2016
  • Reviewed and processed warrants received by the Sheriff's Office for service on a daily basis
  • Determined extradition and pickup limitations by reviewing charge type and bond amount
  • Completed warrant cover sheets documenting information that will be entered into FCIC/NCIC
  • Prepared a letter of notice to all individuals notifying them of an outstanding warrant
  • Responded to telephone and personal inquiries regarding Sheriff's Office warrant services
  • Trained to work in Civil department and Criminal records department
  • Trained to do Live Scan fingerprinting
  • Interpreter for 911 Dispatch
  • Received Cash and surety bonds from the jail and kept in order with through Microsoft Excel
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Economic Self Sufficiency Specialist I

Department Of Children And Families
10.2010 - 10.2012
  • Determine the eligibility of applicants and recipients for public assistance programs, including food assistance , medicaid and cash assistance
  • Prioritize and process a broad range of paperwork and entering data into a computer-based eligibility system, while adhering to time sensitive agency deadlines
  • Gathered data from the client by phone and their online application, then input this data into the computer systems
  • Worked in a fast paced work environment with the ability to multi mask and handle a large volume of work

Interviewing Clerk

Department Of Children And Families
04.2009 - 10.2010
  • Responsible for reviewing basic demographic information on applications
  • Explained the public assistance process and assisted customers with their application for benefits
  • Answer telephones, respond to caller inquiries, take messages and interview applicants to obtain and verify information needed to determine eligibility
  • Report cases when fraud is suspected
  • Perform additional administrative support functions necessary to ensure efficient and effective office operation
  • Scan verification
  • Meet and greet clients as assigned as supervisor

Education

Associate of Arts -

Tallahassee Community College
Tallahassee, FL
12.2017

High School Diploma -

West Gadsden High School
Greensboro, Florida
05.2005

Skills

  • Records management
  • Legal terminology
  • Docket management
  • Court processes
  • Fluent in Spanish
  • Microsoft Word, excel, power point
  • Great multitasker
  • Fast-learner
  • Microsoft Office proficient
  • Money handling
  • HIPAA Compliance
  • Insurance Verification
  • Paperwork Coordination
  • Team Building and Supervision

Timeline

Front Desk Medical Receptionist

Pensacola Pediatrics
09.2021 - Current

Warrants / Records Clerk

Gadsden County Sheriff's Office
11.2012 - 05.2016

Economic Self Sufficiency Specialist I

Department Of Children And Families
10.2010 - 10.2012

Interviewing Clerk

Department Of Children And Families
04.2009 - 10.2010

Associate of Arts -

Tallahassee Community College

High School Diploma -

West Gadsden High School

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Rosa Aragon