Ha Nguyen
Orlando
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
Work History
Server
Vines Grille & Wine Bar
01.2024 - Current
- Efficiently take and confirm customer orders, ensuring accuracy.
- Promptly deliver meals and beverages, enhancing dining experience.
- Accurately process customer payments and manage transactions.
- Regularly check on tables, ensuring customer satisfaction.
- Implement creative solutions to enhance service efficiency, adapting to changing customer needs and contributing to the restaurant's evolving offerings.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
Server
Shakai Sushi Lounge
03.2020 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Monitored food and beverage levels to satisfy customer needs.
Server
Amura Japanese Restaurant
06.2016 - 03.2020
- Assist host by answering phones to take reservations, and by greeting, seating, and thanking guests
- Write guest food orders, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Check identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Remove dishes and glasses from tables, take them to kitchen for cleaning
- Prepare checks and collect payments
- Roll silverware, set up food stations and dining areas to prepare for the next shift
Server
Kobe Japanese Steakhouse
02.2015 - 05.2016
- Assist host by answering phones to take reservations, and by greeting, seating, and thanking guests
- Stock service areas with supplies
- Write guest food orders, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Check identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Remove dishes and glasses from tables, take them to kitchen for cleaning
- Prepare checks and collect payments
- Roll silverware, set up food stations and dining areas to prepare for the next shift
Hostess
Kobe Japanese Steakhouse
03.2013 - 02.2015
- Greet guests in courteous manners and seat them at tables
- Have knowledge of what menu consists of to be able to explain to guest
- Assign guests to tables and according to rotation so servers receive an appropriate number of seating
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Assisted in seating guests and managing the wait list.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2012
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Effective customer upselling
- Positive and professional
- Liquor, wine, and food service
- Cleaning and sanitizing
- Multitasking Abilities
- High-volume dining
- Service prioritization
- Point of sale operation
- Table setting knowledge
Timeline
Server
Vines Grille & Wine Bar
01.2024 - Current
Server
Shakai Sushi Lounge
03.2020 - Current
Server
Amura Japanese Restaurant
06.2016 - 03.2020
Server
Kobe Japanese Steakhouse
02.2015 - 05.2016
Hostess
Kobe Japanese Steakhouse
03.2013 - 02.2015
High School Diploma -
Osceola High School
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