Ha Tran
Phoenix,AZ
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
Work History
Owner / Store Manager
Pho Laveen Taste of Asia
2021.04 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Expanded business into new markets, cond
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Senior Inside Sales Representative
Blancco Technology
2016.10 - 2018.12
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
- Monitored competitor activities to stay informed of industry trends, adjusting sales strategies accordingly.
- Assisted in developing yearly sales forecast based on market analysis resulting in more accurate budget planning.
- Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Conducted product demonstrations for potential clients, effectively communicating features and benefits tailored to their needs.
- Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Analyzed market trends to identify opportunities for upselling or cross-selling additional products or services within existing accounts.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Created tailored sales presentations for potential clients highlighting product features and benefits specific to their needs.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
- Maximized territory penetration by strategically targeting underrepresented markets for expansion efforts.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Implemented strategic selling techniques resulting in higher close rates and shorter sales cycles.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Secured new accounts by strategically pursuing leads, generating over $[Amount] in revenue monthly.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Surpassed sales goals by [Number]% annually with implementation of diverse sales tools and strategies.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
Account Manager
HEAT Software
2014.02 - 2016.10
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Streamlined account management processes, reducing response times and improving client service quality.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Education
General Studies
Manchester Community College
ManchesterGED -
East Hartford High School
East Hartford, CT2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business Development
- Business Administration
- Negotiation
- Sales Leadership
- Employee Development
- Product branding
- Administrative Oversight
- Contract Management
- Financial Planning
- Sales management
- Cost Reduction
- Budget Development
- Regulatory Compliance
- Budget Administration
- Human Resource Management
- Partnership Development
- Human Resources
- Investor Relations
- Capital pursuit
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Goal Setting
- Inventory Control
- Inventory Management
- Business Leadership
- Purchasing and planning
- Schedule Management
- Records Organization and Management
- Customer Retention
- Employee Relations
- Employee Scheduling
- Budget Control
- Staff training/development
- Performance Improvement
- Hiring and Onboarding
- Sales Strategies
- Operations Oversight
- Staff Scheduling
- Management Team Building
- Direct Sales
- Process Improvements
- Sales Tracking
- Revenue Generation
- Revenue Growth
- Payroll Administration and Timekeeping
- Product Promotion
- Training Management
- Cost Control
- Logistics
- Employee reviews
- Organizational Structuring
Websites
Accomplishments
Awarded President's Club at HEAT Software multiple times.
Lead highly rated restaurant in Phoenix (Pho Laveen Taste of Asia)
Languages
Vietnamese
Professional Working
English
Full Professional
Timeline
Owner / Store Manager
Pho Laveen Taste of Asia
2021.04 - Current
Senior Inside Sales Representative
Blancco Technology
2016.10 - 2018.12
Account Manager
HEAT Software
2014.02 - 2016.10
General Studies
Manchester Community College
GED -
East Hartford High School
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