Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haana Bravard

Pullman,WA

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

5
5
years of professional experience

Work History

Cashier

ConocoPhillips
Pullman, WA
02.2022 - 12.2023
  • Greeted customers promptly and responded to questions.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned items and checked pricing on cash register for accuracy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted and balanced cashier drawers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed other duties as assigned by management.
  • Developed key customer relationships to increase sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Receptionist

Bristol Bay Flooring
Pullman, WA
08.2021 - 04.2022
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Assisted with special projects assigned by management when required.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Greeted and directed visitors to appropriate personnel and answered average of 20 plus calls and emails daily.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled appointments for clients, customers, and other visitors.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors and provided them with assistance.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Custodian

Gladish Community Center
Pullman, WA
09.2019 - 04.2020
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Stripped, sealed and polished floors.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
  • Assisting with special projects related to custodial care as assigned by supervisor or manager.
  • Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Grocery Clerk

Dissmore's IGA
Pullman, WA
01.2019 - 09.2019
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
  • Counted and balanced cashier drawers.
  • Identified and quickly handled spill clean-up.
  • Provided assistance with loading groceries into customer vehicles upon request.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Managed cash register operations using POS system and processed sales and returns.
  • Greeted customers promptly and responded to questions.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Applied Science - Veterinarian Assisting

Bellingham Technical College
Bellingham, WA
06-2005

High School Diploma -

Squalicum High School
Bellingham, WA
06-2000

Skills

  • Cash Handling
  • Payment Processing
  • Drawer Balancing
  • ID Verification
  • POS Systems
  • Customer Assistance
  • Conflict Resolution
  • Product Knowledge
  • Written and Verbal Communication
  • Complex Problem-Solving
  • Issue Resolution
  • Staff Training
  • Customer Service Excellence
  • Time Management Skills
  • Ordering and Stocking
  • Cleaning and Sanitizing
  • Currency Counting
  • Customer Relations

References

  • -Melissa Thompson 509-595-1020
  • Cherie Schmick 509-288-2841
  • Tracy Price 360-393-5409

Timeline

Cashier

ConocoPhillips
02.2022 - 12.2023

Receptionist

Bristol Bay Flooring
08.2021 - 04.2022

Custodian

Gladish Community Center
09.2019 - 04.2020

Grocery Clerk

Dissmore's IGA
01.2019 - 09.2019

Associate of Applied Science - Veterinarian Assisting

Bellingham Technical College

High School Diploma -

Squalicum High School

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