Andre Gonzalez
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Member Service Representative II
SchoolsFirst Federal Credit Union
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Personal Banker / Teller
Wells Fargo
07.2018 - 09.2022
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Balance Automated Teller Machines, Teller cash Dispensers (TCDs) often totaling more than $100,000
- Process 25+ customer transactions per hour with extreme attention to detail
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating friendly rapport with customers
- Assisted the Supervisor with audits and daily balancing of the vault which exceeded $50,000
- Ensured customer satisfaction with patience, open-mindedness, and positive attitude
- Followed safe-deposit box procedures and participated in all dual-control functions
- Open new DDA accounts for customers and business entities
- Establish consumer and business relationships
- Issue new Debit and Credit Cards
- Acting Supervisor Experience when Management is Absent
- Multitasking in a hyper-busy market
- Escalate Complaints from upset customers
- Stagecoach' Tellers when the team is short-staffed
- Open Safe Deposit Boxes
- Process Beneficiary and Decedent Services
- Loan and Credit Card Applications.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Education
Bachelor of Science - Computer Science
National University
La Jolla, CA06.2027
Certificate of Achievement - Web Development
San Diego Mesa College
San Diego08.2025
High School Diploma -
Central Union High School
01.2015
Certificate - Computerized Office Occupations
Imperial Valley Regional Occupational Program
01.2015
Skills
- Fluent Bilingual - Spanish
- Typing 74 wpm
- Advanced Computer Skills
- Clear Communication
- Outstanding Customer Service
- Ability to Adapt
- Teamwork Cooperation
- Ability to Work Under Pressure
- Proficient With Various Software
- Friendly and Open Minded
- Cash Handling
- Customer Service Skills
- Sales
- Teamwork
- Security Compliance
- Flexible
- Analytical
- Strong Sense of Banking Ethics
- Detail-oriented
- Analytical and Critical Thinking
- Recordkeeping
- Research
- Hardware Repair
- Testing and Debugging
- Technical Problem Solving
- Hardware Installation
- Active Listening
- Time Management
Timeline
Member Service Representative II
SchoolsFirst Federal Credit Union
11.2022 - Current
Personal Banker / Teller
Wells Fargo
07.2018 - 09.2022
Bachelor of Science - Computer Science
National University
Certificate of Achievement - Web Development
San Diego Mesa College
High School Diploma -
Central Union High School
Certificate - Computerized Office Occupations
Imperial Valley Regional Occupational Program
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