Andre Gonzalez
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Member Service Representative II
SchoolsFirst Federal Credit Union
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Personal Banker / Teller
Wells Fargo
07.2018 - 09.2022
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Balance Automated Teller Machines, Teller cash Dispensers (TCDs) often totaling more than $100,000
- Process 25+ customer transactions per hour with extreme attention to detail
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating friendly rapport with customers
- Assisted the Supervisor with audits and daily balancing of the vault which exceeded $50,000
- Ensured customer satisfaction with patience, open-mindedness, and positive attitude
- Followed safe-deposit box procedures and participated in all dual-control functions
- Open new DDA accounts for customers and business entities
- Establish consumer and business relationships
- Issue new Debit and Credit Cards
- Acting Supervisor Experience when Management is Absent
- Multitasking in a hyper-busy market
- Escalate Complaints from upset customers
- Stagecoach' Tellers when the team is short-staffed
- Open Safe Deposit Boxes
- Process Beneficiary and Decedent Services
- Loan and Credit Card Applications.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Education
Bachelor of Science - Computer Science
National University
La Jolla, CA06.2027
Certificate of Achievement - Web Development
San Diego Mesa College
San Diego08.2025
High School Diploma -
Central Union High School
01.2015
Certificate - Computerized Office Occupations
Imperial Valley Regional Occupational Program
01.2015
Skills
- Fluent Bilingual - Spanish
- Typing 74 wpm
- Advanced Computer Skills
- Clear Communication
- Outstanding Customer Service
- Ability to Adapt
- Teamwork Cooperation
- Ability to Work Under Pressure
- Proficient With Various Software
- Friendly and Open Minded
- Cash Handling
- Customer Service Skills
- Sales
- Teamwork
- Security Compliance
- Flexible
- Analytical
- Strong Sense of Banking Ethics
- Detail-oriented
- Analytical and Critical Thinking
- Recordkeeping
- Research
- Hardware Repair
- Testing and Debugging
- Technical Problem Solving
- Hardware Installation
- Active Listening
- Time Management
Timeline
Member Service Representative II
SchoolsFirst Federal Credit Union
11.2022 - Current
Personal Banker / Teller
Wells Fargo
07.2018 - 09.2022
Bachelor of Science - Computer Science
National University
Certificate of Achievement - Web Development
San Diego Mesa College
High School Diploma -
Central Union High School
Certificate - Computerized Office Occupations
Imperial Valley Regional Occupational Program
Similar Profiles
Susan ArizabalSusan Arizabal
Learning Support Representative at SchoolsFirst Federal Credit UnionLearning Support Representative at SchoolsFirst Federal Credit Union
Adrian ZavalaAdrian Zavala
Retirement Plan Administrator at SchoolsFirst Federal Credit UnionRetirement Plan Administrator at SchoolsFirst Federal Credit Union
Damisha HalcrombDamisha Halcromb
Member Service Representative I at SchoolsFirst Federal Credit UnionMember Service Representative I at SchoolsFirst Federal Credit Union