HabbieGail Mckenzie
Summary
I aim to promote the growth and development of your organization while bringing about new strategies in working effectively to complete the task at hand.
Overview
9
9
years of professional experience
Work History
Busser
Gosman's Restaurant
05.2024 - Current
- Backed up serving staff with delivering food and beverages to tables and collecting used items
- Managed dining room cleaning needs, smoothly handling opening, closing and shift change tasks
- Reset pre-bussed tables within 2 minutes and untouched tables within 5 minutes
- Kept restaurant clean to meet health department sanitary standards
- Prepared front-of-house stations to be presentable and ready for service
- Restocked supplies and cleaned up spills to assist servers
- Kept water, tea and coffee filled and fresh
- Transported glassware and utensils to and from kitchen.
Sales Representative Secretary
Miner's Gems
05.2023 - 09.2023
- Reported on sales transactions and expenses accurately
- Remained up to date on current offerings and company processes
- Exceeded sales objectives to capture new leads and customers
- Overcame objections with successful product demonstrations and persuasive communication skills
- Determined customers' needs based on sales calls and face-to-face meetings
- Provided continued customer support after closing sales
- Responded quickly to customer concerns or requests within target timeframes
- Remained up-to-date on store policies regarding payments, returns and exchanges
- Confirmed prices and processed payments to complete sales.
Customer Service Representative
Sutherland Global Services
10.2019 - 05.2023
- Collaborated across departments to resolve customer-related issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered inbound calls to handle various concerns, set appointments and close sales
- Documented, researched and resolved customer service issues
- Anticipated needs and resolved problems to keep customers happy
- Managed customer calls efficiently in fast-paced call center environment
- Handled customer inquiries, payments and service requests
- Documented all call information according to standard operating policies and procedures.
Secretary
Keron Erwin Morris Attorney-at-law Office
06.2017 - 08.2018
- Established office procedures, priorities and deadlines
- Reorganized filing systems for better efficiency and more streamlined processes
- Developed positive customer relations with new clients and customers
- Fielded incoming calls and took detailed messages
- Managed calendars, updated staff schedules and booked travel plans
- Reviewed and prepared correspondence letters, memorandum and emails.
Server
Wonderland Restaurant
06.2016 - 06.2017
- Memorized menu additions, changes and limited offerings
- Listened to guest needs and responded promptly for personalized service
- Explained details for new menu items and daily specials
- Supported bussers with table-cleaning during high-volume shifts
- Took accurate notes detailing customer orders
- Informed customers of ingredients and allergens to support sensible menu choices
- Managed orders and payments with POS system.
Housekeeper
Beaches Boscobel
06.2015 - 11.2015
- Reported observations concerning equipment wear, defects and malfunctions
- Utilized proper sanitizing techniques to minimize infection and cross-contamination risks
- Completed cleaning duties on time and according to schedule
- Moved furniture to carry out deep cleans
- Assigned duties to other staff, instructing work methods and routines
- Swept, scrubbed and waxed floors using brooms, mops, or powered scrubbing and waxing machines.
Education
Bachelor of Science (B.S.) - Gender and Development Studies
Kingston, Jamaica11.2023
Certificate - Alison Online Courses With Certificate and Diplomas
01.2023
Certification - Business
St.Ann, Jamaica07.2019
Skills
- Strong communication and interpersonal skills
- Ability to multitask and work well under pressure
- Excellent team player
- Very organized and able to prioritize
- Quality Control
Timeline
Busser
Gosman's Restaurant
05.2024 - Current
Sales Representative Secretary
Miner's Gems
05.2023 - 09.2023
Customer Service Representative
Sutherland Global Services
10.2019 - 05.2023
Secretary
Keron Erwin Morris Attorney-at-law Office
06.2017 - 08.2018
Server
Wonderland Restaurant
06.2016 - 06.2017
Housekeeper
Beaches Boscobel
06.2015 - 11.2015