Habeeb Husain
Greenville,TX
Summary
Store Manager with a lot of enthusiasm and a bunch of retail specialization. Set and enforced consistent requirements to ensure personnel satisfaction and achievement of performance goals. Dynamic relationship builder with an organized personality and great judgment who is committed to increasing team efficiency. Skilled Store Manager with a focus on retail management. Sophisticated skilled competent at instructing personnel on good customer service and sales methods. Capable of managing all aspects of customer-facing and back-end activities.
Overview
16
16
years of professional experience
Work History
Store Manager
Greenville USA Investments, INC
Greenville, TX
12.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Member Service Representative
Texans Credit Union
430 S State Hwy 78 #199, Wylie, TX 75098
09.2007 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Cross-sold bank services and products to uplift customer investments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Business Administration
Collin County Community College District
Plano, TX05.2004
Skills
- Shift Scheduling
- Operations Management
- Supply Ordering
- Team Development
- Customer Service Management
- Retail Inventory Management
- Report Generation
- Employee Training
- POS Systems
- Revenue Generation
- Store Merchandising
- Payroll Management
- Loss Prevention
- Competitor Monitoring
- Project Management
- Hourly Shift Management
- Budget Administration
- Promotional Planning
- Advertising and Marketing
- Team Building and Leadership
- Operations
- Accurate Cash Handling
- Delegating Work
- Staff Supervision
- Problem-Solving
- Team Leadership and Coaching
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Burmese
Native or Bilingual
Timeline
Store Manager
Greenville USA Investments, INC
12.2016 - Current
Member Service Representative
Texans Credit Union
09.2007 - 10.2016
Associate of Arts - Business Administration
Collin County Community College District