Habeeb Olayiwola
Irvington,NJ
Summary
To leverage my associate degree in Cybersecurity and Network Technology, combined with over 4 years of diverse IT experience, to contribute effectively as a professional in network security and IT support roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
Newark, NJ
01.2023 - Current
- Conduct regular security assessments and inspections to identify vulnerabilities and implement corrective actions
- Provide a secure environment for employees, clients, and visitors by enforcing security policies and procedures
- Prepare detailed reports on incidents, security breaches, and suspicious activities for review by management
- Establish and maintain security protocols and procedures to ensure compliance with company policies and regulatory requirements.
- Recorded incident reports with detailed accounts of occurrences.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
Internship - IT Security Analyst
Essex County College
Newark, NJ
03.2023 - 05.2023
- I assisted senior analysts in monitoring and analyzing network traffic for potential security breaches.
- Conducted thorough risk assessments for proposed projects or changes in technology infrastructure, highlighting potential vulnerabilities before implementation could begin.
- Simplified the process of rolling out security updates to end-users by creating an easy-to-follow update schedule and corresponding documentation.
IT Support Technician
Teleperformance
Remote
05.2021 - 10.2023
- Provided step-by-step troubleshooting assistance to customers for hardware issues, ensuring prompt resolution and high customer satisfaction
- Utilized remote access tools proficiently to perform troubleshooting and resolve technical problems efficiently
- Conducted upgrades, installed updates, and performed user administrative tasks to maintain system functionality and security
- Proactively identified and addressed potential customer issues or trends to mitigate escalations and drive proactive resolution
- Collaborated effectively with team members to share knowledge and improve troubleshooting efficiency.
Customer Care Representative
Xtend HealthCare
Newark, NJ
03.2019 - 10.2020
- Communicated with customers via phone, email, or chat to resolve inquiries, issues, and complaints promptly and satisfactorily
- Ensured compliance with healthcare regulations and standards while handling sensitive customer data
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained and managed customer files and databases.
- Maintained accurate records and documentation of customer interactions and transactions in accordance with company policies
- Collaborated with cross-functional teams to address customer concerns and improve service delivery processes.
Education
Associate of Applied Science - Cybersecurity And Network Technology
Essex County College
Newark, NJ01.2023
Skills
- Proficient in Firewall Configuration (eg, Cisco ASA, Palo Alto Networks)
- Experienced with SIEM platforms (eg, Splunk, ArcSight)
- Knowledgeable in network protocols and TCP/IP fundamentals
- Familiarity with virtualization technologies (eg, VMware, Hyper-V)
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively both independently and within a team
- Strong attention to detail and analytical mindset
- Adaptable and quick learner in fast-paced environments
- Cybersecurity Expertise
Certification
- CompTIA A+
- CompTIA Network+
References
Available upon request
Timeline
Internship - IT Security Analyst
Essex County College
03.2023 - 05.2023
Security Professional
Allied Universal
01.2023 - Current
IT Support Technician
Teleperformance
05.2021 - 10.2023
Customer Care Representative
Xtend HealthCare
03.2019 - 10.2020
Associate of Applied Science - Cybersecurity And Network Technology
Essex County College