Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Languages
Timeline
Generic

Habeeb Taiwo

New York,NY

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Support Tech /Specialist

TemPositions
05.2023 - Current
  • Set up network devices on customer’s site
  • Supporting/Troubleshooting self-checkout devices/point of sales devices
  • Troubleshooting and supporting terminal printers/scanners
  • Provide technical support for end users over the phone
  • Assisted with troubleshooting and analysis of installed proprietary software
  • Diagnosed systems outages and implemented appropriate corrective actions
  • Create user account and reset password in Active directory
  • Document all support processes and procedures in ServiceNow
  • Provided second level help desk support for end-users
  • Set up new windows/Mac devices using organizations image file
  • Provided support for Windows computers and Office Printers
  • Manage devices using cloud base asset management

Desktop Support

UnitedHealth Group
09.2022 - 04.2023
  • Set up network for Canon systems on customer’s servers and workstation
  • Imaged windows PC for Canon customers’ accounts
  • Provided VOIP phone support using 8x8
  • Assembled, Installed, tested and maintained low to high volume color Canon copiers
  • Installed, troubleshoot firmware related issues on Canon systems and advanced workstations
  • Troubleshoot image ware remote and content delivery service through Canon servers
  • Set up user applications and tech support for customers on site and on phone
  • Provided customer support and education while working with users to Identify needs, determine sources of problems and provide solutions
  • Troubleshoot various printing and imaging issues using process control, gather details from service history, validate and observe symptoms, establish probable cause based on information gathered, test and analyze issue, determined solutions, validate and communicate with primary contact to provide a summary and make recommendations to prevent reoccurring issue
  • Communicate over the phone or email with customers that place service calls, acknowledge assignment, ask open and close questions to determine problem, provided estimated time of arrival to meet up response time
  • Maintain the group policy infrastructure based on the policies and guidelines provided using
  • Created User authentication based on each department and levels of security to be able to access Canon systems features

IT Support /Income Tax Consultant

Brooklyn Tax Inc
05.2019 - 08.2022
  • Monitoring and maintaining computer systems and networks on windows 10 platform
  • Assisted and resolve issues for up to 15 end users daily over the phone
  • Actively modifying/creating user’s ad and email account on servers
  • Provide troubleshooting support for all software as well as county needs IT service desk procedures
  • Provide support to tier 3 adding computer devices to domain
  • Installing and configuring computer hardware and software on windows and Mac environment
  • Streamlined the income tax filing process with accurate preparation and timely submission of federal and state tax returns.
  • Analyze problem and resolve through ticketing using CRM
  • Provide On-call troubleshooting service remotely for users with an average time of 5mins
  • Provided clear explanations of complex tax concepts to clients, fostering trust and understanding in the consulting relationship.

IT Support Analyst

Bridgedeck Marine
05.2016 - 10.2018
  • Troubleshoot Windows Laptops, network and local printers, Apple products
  • Supported 50 Victoria Island employees on a daily basis on phone and onsite with hardware and software usage
  • Managed Windows 7,8 and 10 including Active Directory
  • Configured new laptops for employees in a time efficient way
  • Audit business unit and date, member id and date, invoice number, medical record id, medical unit and invoice date, store number and date, and some work done by automatic software

Education

Bachelor of Science - Computer Science

Imo State University

IT systems - Project management

BYTEX Systems

No Degree - CompTIA A+

Technical Institute of America

Skills

  • Support Documentation
  • Customer Relations
  • Team Building
  • Project Management
  • Excellent troubleshooting skills
  • Quick adaptation
  • IOS
  • Android Mobile Devices
  • Microsoft Windows
  • Mac
  • Microsoft Office
  • Windows server
  • POS
  • Cable Management
  • Windows Server
  • Proficient in Microsoft Excel
  • Word
  • PowerPoint
  • JMP statistical software
  • Microsoft Project
  • SharePoint
  • ServiceNow
  • Active Directory
  • Salesforce
  • Cisco Routing
  • VPN

Certification

  • Customer service and relations
  • CompTia A+
  • Information and Material Handling
  • IT Project Management
  • HIPAA Awareness for Business Associates
  • HIPAA Security
  • Professional Scrum master 1 (psm1)

Personal Information

  • Title: IT Support Specialist

References

Available on request

Languages

English
Native or Bilingual

Timeline

IT Support Tech /Specialist

TemPositions
05.2023 - Current

Desktop Support

UnitedHealth Group
09.2022 - 04.2023

IT Support /Income Tax Consultant

Brooklyn Tax Inc
05.2019 - 08.2022

IT Support Analyst

Bridgedeck Marine
05.2016 - 10.2018

IT systems - Project management

BYTEX Systems

No Degree - CompTIA A+

Technical Institute of America

Bachelor of Science - Computer Science

Imo State University

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Habeeb Taiwo