Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Timeline
Generic
Habeeba Akbar

Habeeba Akbar

Office Manager
Calumet City,IL

Summary

I am a customer service-oriented, self-motivated, and responsible Administrative Professional with extensive experience in resolving conflicts with customers. Thorough and attentive to detail in all professional matters. Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in an Administrative Assistant role.

Overview

33
33
years of professional experience

Work History

Office manager

11.2023 - Current
  • PATTERSON’s circle r towing & auto sales
  • Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
  • Allocate available resources to enable successful task performance
  • Coordinate office staff activities to ensure maximum efficiency
  • Evaluate and manage staff performance
  • Organize orientation and training of new staff members
  • Coach, mentor and discipline office staff
  • Customer Service when needed, Process billing to vendor.

Behavioral health counselor

02.2022 - 11.2022
  • Alden wentworth rehabilitation
  • Helped patients understand their behaviors, taught patients how to change their responses to unfavorable situations, and assisted patients in developing healthier coping mechanisms
  • Perform assessments, workshops, led activities, spoke with family to keep them apprised of the patient's condition, improvement or decline on a weekly basis.

delivery driver

09.2021 - 02.2022
  • Amazon, downers grove il
  • Inspected the interior and exterior of the delivery van or truck assigned for proper working condition at the beginning of the workday to ensure safe operation/driving of the vehicle and fill the fuel tank as required at the end of every shift
  • Sorted and delivered items to various locations and sites throughout the Southwest suburbs
  • Used company vehicle to deliver packages patients understand their behaviors, taught patients how to change their responses to unfavorable situations, and assisted patients in developing healthier coping mechanisms
  • Perform assessments, workshops, led activities, spoke with family to keep them apprised of the patient's condition, improvement or decline on a weekly basis
  • Loaded and unloaded packages into and out of the vehicle
  • Followed safety regulations and state laws governing vehicle operations
  • Maintained the cleanliness and security of assigned vehicles and reported any damage or malfunctioning equipment.

foster parent

SOS
05.2020 - 08.2021
  • CHILDREN’s village of Illinois
  • Provided a safe home, love and support
  • Attended to the children’s education and health needs
  • Managed children’s behavior encouraged contact with family
  • Attended meetings and was a team player
  • Dedicated to bettering the children's life through love, educational, and emotional support and behavior management.

TECHNICAL SUPPORT AGENT

AT&T
11.2019 - 08.2020
  • ASURION
  • Identified hardware and software solutions for, Customers
  • Troubleshoot technical issues, diagnosed and repaired faults
  • Resolved network issues
  • Installed and configured hardware and software
  • Spoke with customers to quickly get to the root of their problems
  • Provided timely and accurate customer feedback
  • Talked customers through a series of actions to resolve a problem
  • Followed up with clients to ensure the problem was resolved
  • Arranged for necessary replacements or repairs
  • Supported the roll-out of new applications
  • Provided support in the form of procedural documentation
  • Managed multiple cases at one time
  • Tested and evaluated new technologies.

PROGRAM – INVESTIGATIVE ASSISTANT

Department of justice
08.1999 - 10.2019
  • Initiate contact with several other law enforcement agencies, including the Assistant United State Attorney’s Office, and the Federal Bureau of Investigations
  • Organized, planned, coordinated, and prioritized routine and non-routine tasks
  • Performed Drug Reconciliations, Examined and Processed state and local law enforcement overtime reimbursements
  • Secured statistical data or other information from files and related sources
  • Checked rates and awards were in accordance with agreement terms
  • Spot checked all request for payment for accuracy.

Administrative assistant

Northrop Grumman
01.1992 - 08.1999
  • Managed case files for government contractors, such as Boeing, , and Illinois Institute of Technology and Research Institute (IITRI)
  • Handled the daily Department of Defense (DOD) requirements contract acceptance and performance
  • Provided analysis and recommendations to contract administrators on the submission of vouchers
  • Served as the principal point-of0contact to over 50 government contractors including the ones listed above.

Education

B.S - Business, accounting

Robert Morris university
June 2006

Skills

  • Communication
  • Conflict Resolution
  • Professionalism
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point

Customer service

Office management

Organizational skills

Office administration

Data entry

Customer relations

Clear oral/written communication

Billing

Scheduling and calendar management

Administrative support

Payroll processing

Bookkeeping

Document management

Clerical support

Payroll and budgeting

Account reconciliation

Credit and collections

Relationship building

Mail handling

Scheduling coordination

Inventory control

Employee supervision

Operations management

Human resources

Supply management

Administrative oversight

Employee training

Documentation and control

Financial reporting

Financial tracking

Expense reporting

Financial accounting

Report preparation

Event coordination

Business administration

Meeting planning

Database administration

Compliance monitoring

Contract administration

Information protection

Regulatory compliance

Budget administration

Office management software

Vendor engagement

Computer skills

MS office

Decision-making

Customer relationship management

Problem resolution

Teamwork and collaboration

Good judgment

Documentation and reporting

Professional and courteous

Team leadership

Administration and reporting

Schedule management

Work Planning and Prioritization

Interpersonal relations

Goal setting

Interests

OTHER EXPERIENCES , Involved in community service as a mentor at Altgeld Public School and a local unit of the Girl Scouts of America

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementWork-life balance

Timeline

Office manager

11.2023 - Current

Behavioral health counselor

02.2022 - 11.2022

delivery driver

09.2021 - 02.2022

foster parent

SOS
05.2020 - 08.2021

TECHNICAL SUPPORT AGENT

AT&T
11.2019 - 08.2020

PROGRAM – INVESTIGATIVE ASSISTANT

Department of justice
08.1999 - 10.2019

Administrative assistant

Northrop Grumman
01.1992 - 08.1999

B.S - Business, accounting

Robert Morris university

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Habeeba AkbarOffice Manager