Habi Cisse
Southaven,MS
Summary
Dedicated Biology Graduate with a strong foundation in biological sciences and a passion for research and environmental sustainability. Equipped with hands-on laboratory experience, strong analytical skills, and the ability to communicate complex scientific concepts effectively. Eager to contribute to innovative projects in research, healthcare, or conservation. Committed to applying knowledge of biological principles to address real-world challenges and improve community health and environmental practices.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Bintou’s Salon
01.2006 - Current
- Greet clients warmly and provide excellent customer service from the moment they enter the salon
- Manage appointment bookings and scheduling using salon software
- Answer phone calls and respond to inquiries about services, prices, and availability
- Assist clients with check-in and check-out processes, including payment processing
- Maintain a clean and organized reception area
- Communicate effectively with salon staff to ensure smooth operations
- Handle customer complaints and concerns professionally and efficiently
- Promote salon services and products to clients
Customer Care Manager
MO' Supreme Clean
01.2013 - 03.2018
- Lead and mentored the customer service team, provided training and support to ensure they meet performance goals
- Developed and implemented customer service policies and procedures to enhance the customer experience
- Monitored and analyzed customer service metrics and feedback to identify areas for improvement
- Handled escalated customer issues and resolved complaints in a timely and professional manner
- Conduct regular performance evaluations and provide constructive feedback to team members
- Stayed updated on industry trends and best practices in customer service
Medical Record Clerk
Well Child Memphis
08.2012 - 01.2013
- Organize and maintain patient records in accordance with legal and regulatory requirements
- Enter and update patient information in electronic health record (EHR) systems
- Retrieve and file medical records as requested by healthcare providers and staff
- Ensure the accuracy and completeness of medical records and reports
- Assist patients and healthcare professionals with questions regarding medical records
- Implement and follow data security and confidentiality policies
- Participate in audits and quality control processes to ensure compliance
Education
B.S. - Biology
Rust College
Holly Springs, MS05.2012
High School Diploma -
Hillcrest High School
Memphis, TN05.2007
Skills
- Strong foundation in biological sciences
- Hands-on laboratory experience
- Excellent analytical skills
- Effective communication of complex scientific concepts
- Passion for research and environmental sustainability
- Commitment to innovative projects in research, healthcare, and conservation
- Ability to apply biological knowledge to real-world challenges
- Computer Proficiency
- Customer Relations
- Problem-solving abilities
- Data Entry
- Customer Service
Languages
French
Native or Bilingual
Timeline
Customer Care Manager
MO' Supreme Clean
01.2013 - 03.2018
Medical Record Clerk
Well Child Memphis
08.2012 - 01.2013
Customer Service Representative
Bintou’s Salon
01.2006 - Current
High School Diploma -
Hillcrest High School
B.S. - Biology
Rust College
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