Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Habib Bouzguenda

Minneapolis,MN

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
Minneapolis, MN
12.2021 - 08.2024
  • Prepared monthly reports on sales figures, expenses, profits.
  • Assessed operational efficiency of the store's departments.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Managed filing of prescriptions, both electronically and manually.
  • Received payment from customers and processed credit card transactions when necessary.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Organized work areas so that everything was easily accessible when needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Restocked shelves with new supplies of medications as needed.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided education materials about medications to patients upon request.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted in training new employees on pharmacy procedures.

Store Owner

Northside Steakhouse
Minneapolis, MN
01.2014 - 12.2021
  • Developed store policies and procedures to ensure customer satisfaction.
  • Created a unique shopping experience for customers by providing personalized service.
  • Maintained records of sales, profits and losses within the store.
  • Managed inventory levels, restocking shelves as needed.
  • Analyzed financial data to identify trends that could improve operational performance.
  • Oversaw the maintenance of all equipment used in the store's operations.
  • Identified opportunities for improvement within existing processes.
  • Identified areas of improvement for increased productivity or cost savings initiatives.
  • Negotiated contracts with vendors to secure best prices for products.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Tracked employee performance and provided feedback regularly to ensure quality standards were met.
  • Ensured compliance with state and local laws regarding business operations.
  • Cultivated relationships with customers to promote repeat business.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Monitored competitor activities to stay informed of industry changes.
  • Established safety protocols for handling hazardous materials within the store environment.
  • Provided training for employees on product knowledge and customer service techniques.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Directed and managed employees to consistently meet performance targets.
  • Developed team leaders and managers from within to offer employees career development opportunities.

Education

Bachelor of Science - Mathematics And Physics

ENiS (National School of Engineering of Sfax)
Sfax, Tunisia
06-1992

Skills

  • Loss Prevention
  • Customer Service Management
  • Store Merchandising
  • Retail Inventory Management
  • Team Development
  • Revenue Generation
  • Payroll Management
  • Promotional planning
  • Partnership Building
  • Budget Administration

Certification

CDL class A with HazMat

Pharmacy Technician certified with the state of Minnesota

Languages

English
Professional
French
Professional
Arabic
Professional

Timeline

Store Manager

Walgreens
12.2021 - 08.2024

Store Owner

Northside Steakhouse
01.2014 - 12.2021

Bachelor of Science - Mathematics And Physics

ENiS (National School of Engineering of Sfax)

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Habib Bouzguenda