Alima Diakite
Bronx,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Intercontinental Barclay Hotel
2019.05 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Host/Team Leader
Le Pain Quotidian
2010.03 - 2022.02
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Host
TGI Fridays
2006.09 - 2009.03
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Accounting
Monroe College
The Bronx, NY12.2018
Skills
- Contract Management
- Workforce Management
- Strategic Planning
- Marketing
- Business Administration
- Staff Management
- Team Leadership
Certification
- Associate in accounting
- Bachelor in accounting
Languages
French
Native or Bilingual
Bambara
Native or Bilingual
Timeline
Housekeeping Room Attendant
Intercontinental Barclay Hotel
2019.05 - Current
Host/Team Leader
Le Pain Quotidian
2010.03 - 2022.02
Host
TGI Fridays
2006.09 - 2009.03
Accounting
Monroe College
- Associate in accounting
- Bachelor in accounting
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