Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Habiba Mbeng

Fort Worth,TX

Summary

Dynamic System Administrator with proven expertise at United Healthcare in optimizing network performance and enhancing security protocols. Skilled in Cisco router configuration and technical support, I excel at troubleshooting complex issues and implementing effective solutions. Committed to excellence, I leverage strong analytical skills to ensure seamless operations and user satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

System Administrator

United Healthcare
Dallas, TX
04.2023 - Current
  • Installed, tested and evaluated new systems, applications and patches.
  • Performed regular backups of critical data and documents.
  • Analyzed system logs to identify suspicious activities or anomalies.
  • Created user accounts and managed access rights for users.
  • Configured and maintained system hardware, software and network components.
  • Collaborated with other teams to develop solutions for various projects.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Resolved complex technical problems within established service level agreements.
  • Implemented security measures such as firewalls, antivirus programs.
  • Troubleshot application errors and provided technical support to end-users.
  • Provided guidance on best practices related to system administration procedures.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Set up, optimized, and managed network equipment.
  • Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
  • Administered user accounts, permissions, and access controls, enhancing security and compliance.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.
  • Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
  • Conferred with network users about solutions to existing system problems.
  • Monitored network performance to determine adjustments needed.
  • Installed security software to protect networks.
  • Diagnosed, troubleshot and resolved hardware and system problems.

Help Desk Support Specialist

State Farm
Richardson, TX
01.2021 - 04.2023
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Responded to customer inquiries via phone, email, or chat support.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
  • Supported customers with password resets and account customization.
  • Initiated shipments to send equipment to clients and tracked return shipments.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.
  • Assisted customers with instructional support and product troubleshooting.
  • Opened service tickets for clients, documenting user information, and description of problem.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Assisted in the installation of new hardware, software, and operating systems.
  • Diagnosed system errors using event viewer logs and other diagnostic tools.
  • Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
  • Created detailed reports describing help desk activities.
  • Tested computer equipment to ensure proper functioning according to specifications.

Education

Associate of Science - IT System Administrator

MyComputerCareer
Arlington, TX
11-2022

Skills

  • Cisco router and switch security
  • Helpdesk operations
  • Technical specifications
  • End point configurations
  • Network administration
  • Remote Access
  • Email administration
  • Desktop troubleshooting
  • Performance testing
  • Firewall configuration
  • Windows administration
  • Hardware expertise
  • Offboarding and onboarding
  • Help desk software
  • Technical support
  • Virtualization technologies
  • Network troubleshooting
  • Active directory
  • Hardware and software installation
  • Linux certification
  • Device configuration

Certification

  • CompTIA Network+
  • CompTIA Security+
  • CompTIA A+
  • Azure AZ-900
  • Linux Essentials
  • Microsoft SC-900

Languages

English
Professional
French
Professional

Timeline

System Administrator

United Healthcare
04.2023 - Current

Help Desk Support Specialist

State Farm
01.2021 - 04.2023

Associate of Science - IT System Administrator

MyComputerCareer
Habiba Mbeng