Habibah Njiaju
Maricopa,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Safety Committee Associate
Amazon
06.2023 - Current
- Learned and followed warehouse safety protocols to prevent injuries and accidents
- Maintained operational compliance with aviation safety regulations and good practices
- Checked on safety and operation of park equipment every week
- Inspected equipment, checking for proper functioning and safety
- Drove construction site document reviews, contractor correspondence and precise document management to enhance team safety
- Used warehouse management software to reconcile daily inventory
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Unloaded pallets and deliveries and organized products in warehouse
- Inspected merchandise and sent damaged pieces for repair before shipment
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers
- Moved shipment materials to and from designated areas using lift and hand trucks.
Certified Nursing Assistant
Rio Vista post, acute and rehabilitation
12.2022 - 11.2023
- Maintained accurate and up-to-date medical records for patients
- Collaborated with other healthcare team members to ensure comprehensive patient care
- Followed infection control protocols to prevent the spread of illness
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Transported patients between rooms and appointments or testing locations.
Lead Leasing Agent
CORTLAND
08.2020 - 12.2022
- Successfully closed deals on over 50 residential properties to meet or exceed leasing targets
- Managed leasing documentation and assisted with tenant move-in
- Implemented marketing strategies to attract potential tenants and maximize property occupancy rates
- Conducted property tours and provided detailed information to prospective tenants to drive leasing conversions
- Collaborated with leasing team to organize and execute resident events to foster a sense of community
- Utilized leasing software to track leads, manage listings, and streamline the leasing process
- Provided exceptional customer service to address tenant inquiries and resolve leasing-related issues in a timely manner
- Successfully trained new leasing consultants on company policies and procedures
- Utilized CRM software to keep track of leads, appointments, and follow-up tasks
- Conducted market research to stay informed on local rental trends and competitor pricing
- Achieved and exceeded leasing targets by effectively utilizing lead generation tools and strategies.
Education
Medical Assistant
Central Arizona College
Maricopa, AZ2025
Nursing Assistant
Star Canyon School of Nursing
Phoenix, AZ03.2019
Skills
- Excellent Communication
- Problem-Solving
- New Hire Training
- Quality Assurance
- Critical Thinking
- First Aid/CPR
- Time Management
- Adaptability and Flexibility
Personal Information
Hobbies: Outdoor Recreation, Reading Novels
Timeline
Safety Committee Associate
Amazon
06.2023 - Current
Certified Nursing Assistant
Rio Vista post, acute and rehabilitation
12.2022 - 11.2023
Lead Leasing Agent
CORTLAND
08.2020 - 12.2022
Medical Assistant
Central Arizona College
Nursing Assistant
Star Canyon School of Nursing
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