HABIBULLAH NIKZAAD
Stancliff Park
Summary
Detail-oriented professional with extensive experience in administration, IT support, and customer service. Proficient in diagnosing hardware/software issues, implementing IT solutions, and providing technical support. Skilled in maintaining organized workflows, resolving technical and operational challenges, and fostering positive client and team relationships. Adept at multitasking and driving efficiency in office environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales & Customer Relations Professional
Pinnacle Wireless LLC
01.2025 - Current
- Assist customers in selecting smartphones, accessories, and service plans that meet their needs.
- Demonstrate product features and benefits to drive sales.
- Meet or exceed sales targets and contribute to the store's revenue goals.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Educate customers on device care, maintenance, and troubleshooting tips.
- Maintain accurate records of repairs, sales, and customer interactions.
- Diagnose and repair hardware and software issues on smartphones and tablets.
- Perform software upgrades, installations, and troubleshooting for mobile devices.
- Ensure all repairs meet quality standards and are completed within agreed timelines.
Manager, Human Resources & Administrative
Ariana Radio & Television Network (ATN)
11.2022 - 11.2024
- Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.
- Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
- Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
Sales/Marketing & Procurement Coordinator
Bayat Power Electricity Services Distribution Company (BP)
11.2018 - 10.2022
- Develop and maintain strong relationships with clients and suppliers.
- Coordinate sales and marketing activities to promote Bayat Power's services.
- Manage procurement processes, ensuring timely and cost-effective acquisition of materials.
- Monitor market trends and identify business opportunities.
- Maintain accurate records of transactions and communications.
Senior Officer, Human Resources
China National Petroleum Corporation, International (CNPC)
11.2012 - 06.2018
- Implement the human resources strategy within assigned departments taking into consideration strategic goals and objectives.
- Provide input to HR policy formulation, implement and interpret HR policy and procedures and ensure effective and proactive communication across assigned departments on policies, procedures and services.
- Provide overall expertise in HRMIS, Payroll Processing, Records Management and Separation and was the reference point to the HR team but working closely with the Head of HR.
- Own and drive recruitment, on boarding, talent management and motivation need of assigned departments ensuring each process meets organization goals.
- Manage succession, staff development and workforce planning as essential activities within the assigned departments.
- Ensure departmental data in the HRMIS relating to records management, leave, payroll, medical and other HR duties are coordinated and executed within expected standards.
Officer, Monitoring and Evaluation
Aga Khan Development Network (AKDN)
09.2010 - 11.2012
- Assisting in Designing and Implementing Monitoring and Evaluation Frameworks.
- Developing and overseeing frameworks to monitor and evaluate the effectiveness of projects.
- Collecting, analyzing, and interpreting data to assess project performance and impact.
- Preparing detailed reports on project outcomes and providing recommendations for improvement.
- Conducting research to inform project strategies and sharing learning outcomes with the team.
- Training and supporting staff in monitoring and evaluation practices.
Interpreter
DynCorp International
01.2010 - 09.2010
- Translated technical, medical and legal documents with precision.
- Interpreted and translated all information in target language precisely ensuring data confidentially.
- Recognized or accurate, complete, quick and clear interpretations and translations aligned with cultural references, strong and regional differences in mother tongue.
- Provided detailed reports of all translation requests and prioritized to meet delivery expectations.
Compliance Officer
Kabul Bank
01.2008 - 12.2009
- Assisting in creating and updating internal policies to align with local and international standards.
- Assisting in identifying and mitigating compliance risks within the bank.
- Helping in conducting internal investigations into compliance breaches and recommending corrective action.
- Conducting training sessions to educate employees about compliance requirements and ethical standards.
Education
BBA - Business Administration And Management
Peshgam University
Afghanistan12-2022
Skills
- Product Demonstration & Client Education
- Customer Relationship Management
- Communication and Presentation Skills
- Employee Training & Development
- Multilingual Fluency
- Sales and Marketing Strategies
- Human Resources Management
- Hardware/Software Installation/Upgrade
Certification
- Six-month diploma in networking and administration in Windows Server 2003, ISA Server 2008 from ORZIT institute, Pakistan in 2008
- Six-month diploma in hardware troubleshooting from ORZIT institute, Pakistan in 2008
- Four-month certificate in information technology (CIT) MS office 2003, Photoshop, Flash MX, Internet from ORZIT institute, Pakistan in 2008
- Certificate in prevention of sexual exploitation and abuse (PSEA), humanitarian leadership Academy, London UK 2022
Languages
Bilingual
Fluent in English and Urdu/Hindi
Timeline
Sales & Customer Relations Professional
Pinnacle Wireless LLC
01.2025 - Current
Manager, Human Resources & Administrative
Ariana Radio & Television Network (ATN)
11.2022 - 11.2024
Sales/Marketing & Procurement Coordinator
Bayat Power Electricity Services Distribution Company (BP)
11.2018 - 10.2022
Senior Officer, Human Resources
China National Petroleum Corporation, International (CNPC)
11.2012 - 06.2018
Officer, Monitoring and Evaluation
Aga Khan Development Network (AKDN)
09.2010 - 11.2012
Interpreter
DynCorp International
01.2010 - 09.2010
Compliance Officer
Kabul Bank
01.2008 - 12.2009
BBA - Business Administration And Management
Peshgam University