HACHIM HAMIDI

• Supported Builder.io software which is makes a front-end complicated web development to no-code necessary developers.
• Built reporting to monitor team performance.
• Tracked Customer sentiment by measuring CSAT as well as Surveying customers.
• Hired and Trained users globally.
• Extensive meetings with the executive team to help drive sales and customer success.

• Ridecell provides software for fleet management and self-driving vehicles.
• Lead customer implementation projects by checking design compliance with product specifications and standards requirements.
• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Provided post sales support

• Built 24/7 support and operations monitoring team that is globally distributed.
• Built and integrated new monitoring tools which included purchasing tools and building scripts. I also led a team to investigate critically urgent issues
• Handled problematic customers and clients and maintain excellent customer service.
• Oversaw staff and sub-contractor performance review assessments.
• Reduced operational risks while organizing data to forecast performance trends by building a set of reports.
• Helped fix software bugs and helped implement new feature requests.

• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Offered assistance in implementing and Integrating Guidewire products into customer's environments.
• Developed and implemented preventive maintenance procedures.

• Xythos Software was a file management system
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Communicated with clients to verify roots and causes of computer problems.

• Actuate had a very advanced reporting software
• Supported customers build reports
• Used remote diagnostic tools to identify sources of certain customer issues.
• Installed and configured operating systems and applications.

Minor in Mathematics