Hacklynn S. Noble
Kansas City,MO
Summary
Dynamic professional with a proven track record of excellence, evidenced by being a top 1% team goal performer at Premier Bankcard and securing a Perfect Attendance Award 10 times. Skilled in Microsoft Office Suite and adept at fostering diversity, my leadership and organizational talents have driven success in fast-paced environments across roles at JLL and South Dakota School of Mines & Technology.
Overview
17
17
years of professional experience
Work History
Homemaker
Home
Kansas City, MO
02.2019 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Property Manager
JLL
Overland Park , KS
11.2018 - 02.2019
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Prepared and submitted monthly tenant visit logs.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Transition Specialist
JLL
Olathe , KS
01.2017 - 01.2019
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Created training programs to support organizational changes involving employees' day-to-day operations.
- Conducted follow up visits with former transitioning students after they have been placed in new programs or settings.
- Coordinated meetings between schools and community agencies to discuss potential placements for transitioning students.
- Participated in professional development activities related to best practices associated with student transitions.
- Provided transition support to students and families during the transition process from elementary to middle school.
- Developed relationships with local employers who may offer internships or job shadowing opportunities for transitioning students with an interest in entering the workforce upon graduation from high school.
- Facilitated collaboration among staff, students, parents, and administrators to ensure successful transitions.
- Evaluated existing policies related to student transitions and suggested changes and improvements when needed.
- Organized workshops on topics such as self-advocacy, self-determination skills, independent living skills. for transitioning students.
- Assisted in creating an environment where all stakeholders are included and respected throughout the transition process.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Monitored progress of transitioning students through data collection activities such as surveys or interviews with family members or caregivers.
Property Administrator
JLL
Overland Park, USA
01.2016 - 01.2017
- Responsible for answering phones, greeting customers, emailing tenant information and events to over 100 tenants within six different campuses
- Route and dispatch work order requests to the appropriate engineering personnel with detailed information to ensure issues are being resolved in a proper manner
- Submit work order requests on behalf of tenants using internal work order systems
- Monitor office supplies to ensure products are stocked and order office supplies as needed
- Point of contact for tenants and vendors to ensure that all parties are in compliance with property’s insurance requirements
- Manage and maintain key, access card, parking permit and conference room reservation processes
- Sort and deliver incoming and out mail using Federal Express mailing processes and courier delivery
- Responsible for filing tenant lease information and accounts payable documents
- Schedule tenant and employee events
- Manage and update bi-weekly staff meeting events
Administrative Assistant
JLL
Greenwood Village, USA
08.2014 - 01.2016
- Responsible for answering phones, greeting customers, emailing tenant information and events to over 100 tenants within six different campuses
- Route and dispatch work order requests to the appropriate engineering personnel with detailed information to ensure issues are being resolved in a proper manner
- Submit work order requests on behalf of tenants using internal work order systems
- Monitor office supplies to ensure products are stocked and order office supplies as needed
- Point of contact for tenants and vendors to ensure that all parties are in compliance with property’s insurance requirements
- Manage and maintain key, access card, parking permit and conference room reservation processes
- Sort and deliver incoming and out mail using Federal Express mailing processes and courier delivery
- Responsible for filing tenant lease information and accounts payable documents
- Schedule tenant and employee events
- Manage and update bi-weekly staff meeting events
HR Assistant
South Dakota School of Mines & Technology
Rapid City, USA
08.2013 - 06.2014
- Launched first ever university’s diversity initiative through the use of Intercultural Development Inventory (IDI, LLC) to 430 faculty and staff
- Facilitator of Diversity Task Force; led a team of eight in planning and executing diversity program across the university to establish a baseline for the institution’s cultural competencies and deficiencies
- Developed and streamlined departmental processes that were used to produce a department handbook to ensure consistency and accuracy within team members as well as increase in productivity
- Produced a new department accounting register through the use of Microsoft Excel to provide easy and accurate calculations on a monthly basis
- Spearheaded and created a customer service workshop that focuses on creating a culture powered by service and recognition that is centered around the organization’s vision, mission and values
- Assist with new employee orientation, scheduling interviews and professional trainings that range up from 10 to 50 employees
- Responsible for employee verifications, balancing department accounts and managing personnel records with attention to detail
- Produce and post vacant job postings on PeopleAdmin, Hero2Hire, HigherEd Jobs and Get Grads
- Coordinate and ensure accurate completion of new hire payroll paperwork (I-9, W-4, Personal Data)
- Input personnel data using Banner, PeopleAdmin and HireRight
- Skillfully utilize Microsoft Office Suite to create contracts, memos, correspondence, spreadsheet, agendas and more
- Establish and maintain relationship among different departments for diversity and customer service initiatives to ensure continuing support and communication is maintained throughout university
- Communicate with Hiring Managers throughout recruitment and onboarding processes to ensure new employees are oriented into organization in a productive and welcoming manner
HR Intern
South Dakota School of Mines & Technology
Rapid City, USA
03.2013 - 08.2013
- Successfully wrote a grant proposal which was awarded by 200% to use for diversity training
- Created and presented customer service workshop, diversity initiatives and new employee orientation to a pilot group of 12 and Senior Leadership to highlight an action plan in achieving and strengthening the university’s overall vision and mission
- Created a paperless process for department and trained current personnel on the procedure
- Planned and coordinated professional development trainings
- Established and maintained relationship among different departments for diversity and customer service initiatives
- Organized and maintained records and appropriate documentation, providing high level of accuracy with attention to detail
- Researched and compiled data for HR website and new procedures
- Maintained accounting records
- Researched Supervisor Toolkit to launch on University’s HR website
Office Automation Clerk
Black Hills National Forest
Custer, USA
05.2012 - 12.2012
- Successfully negotiated to extend internship through Telework by demonstrating self-motivation, self-discipline and excellent communication skills
- Completed special project of filing general records in two short weeks versus an anticipated completion date of a full summer term
- Reviewed and updated regulations of delegation of authority for Headline Officers through the enhanced use of Microsoft Excel
- Supported Collection Officers at front desk by answering phones and greeting customers
- Educated customers about Black Hills National Forest’s services, policies and current events
- Assisted Budget Officers and Budget Analyst by completing tasks on Microsoft suites (Excel, Word and Access)
- Set up retirement and ethics webinar training for current and new employees
- Built a phone directory through Excel for Buying Team to more efficiently locate local contractors and contact information for the use of fire incidents
Collections Representative III
Premier Bankcard
Spearfish, USA
02.2008 - 07.2011
- Top 1% goal performer with a team of twenty-five
- Collected $1 million in three years
- Maintained an average of 98% quality assurance score
- Motivated colleagues to reach personal and team monthly goals
- Trained and mentored new hires
- Prepared and review account adjustments
- Resolved client debt and delinquency in short payments
Education
Bachelors of Science - Business Administration with Specialization in Human Resource Management
Black Hills State University
Spearfish, South Dakota12.2012
Skills
- Top 1% team goal performer
- Work effectively with individuals from diverse backgrounds
- 10 time recipient of Perfect Attendance Award
- Excellent written & verbal communication skills
- 6 years in customer service industry
- Thrive at understanding customer confidentiality
- Strong team working skills
- Detail oriented
- Impressive organizational and problem solving skills
- Efficient at working in a fast-paced environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Effectively worked a flexible schedule
- Excellent leadership ability (mentoring/training)
- Quick interpretation and understanding of directions
Volunteer History
- Life.Church - Northland, Curriculum Assistant, 01/22, 06/24
- Embrace Grace, Single Mother Ministry – Table Leader, 09/24, 11/24
- Fountain Springs Community Church, Children’s Ministry - Teacher, 10/12, 06/14
- Children’s Home Society, Foster Home Care Assistance, 01/07, 05/07
Professional Organizations
- BHSU S.H.R.M. (Society of Human Resource Management), Vice President of Programs, Network with Black Hills SHRM chapter monthly to discuss and learn about HR topics, news and issues, Correspond with local and regional HR professionals to invite to present to BHSU SHRM student chapter, Recruited students through in-class power point presentations, Attended Team Leadership meetings bi-weekly for student organization officers, Created BHSU SHRM Gmail account to correspond with all current and new SHRM members, Scheduled team meetings and topics, Informed and presented all the benefits of S.H.R.M.
- BHSU enactus formerly S.I.F.E. (Student in Free Enterprise), Project Manager, SIFE Regional Competition 2012, Created team Power Point presentation of volunteer and community events that team participated in, Wrote a 15 page script of projects completed by team to present at competition, Coached and motivated members to memorize script and present to a panel of 20 judges, Walmart Food Drive, Presented to local Rotary Club to create a food drive partnership with local Walmart, Rotary Club and Food Pantry, Successfully negotiated to sell 200 S.I.F.E reusable grocery bags for amount of $600, Collected over 1000 Lbs. of non-perishable food for local Food Pantry, Volunteered over four hours of service for effort, Nourish Senior Life Food Drive, Presented initiative to local grocery stores and schools for partnership in campaign, Created partnership with local business: Comfort Keepers, Sturgis Lynn’s Dakota Mart, and Western SD Senior Services (Meals On Wheels) to raise awareness on senior hunger, Recruited volunteers from enactus and Comfort Keepers employees, Collected over 1000 Lbs. of non-perishable food for hungry seniors, Successfully collected $280 in cash donation for Western South Dakota Senior Services (Meals on Wheels)
Summary Of Qualifications And Skills
- Top 1% team goal performer
- Work effectively with individuals from diverse backgrounds
- 10 time recipient of Perfect Attendance Award
- Excellent written & verbal communication skills
- 6+ years in customer service industry
- Thrive at understanding customer confidentiality
- Strong team working skills
- Detail oriented
- Impressive organizational and problem solving skills
- Efficient at working in a fast-paced environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Effectively worked a flexible schedule
- Excellent leadership ability (mentoring/training)
- Quick interpretation and understanding of directions
Timeline
Homemaker
Home
02.2019 - Current
Property Manager
JLL
11.2018 - 02.2019
Transition Specialist
JLL
01.2017 - 01.2019
Property Administrator
JLL
01.2016 - 01.2017
Administrative Assistant
JLL
08.2014 - 01.2016
HR Assistant
South Dakota School of Mines & Technology
08.2013 - 06.2014
HR Intern
South Dakota School of Mines & Technology
03.2013 - 08.2013
Office Automation Clerk
Black Hills National Forest
05.2012 - 12.2012
Collections Representative III
Premier Bankcard
02.2008 - 07.2011
Bachelors of Science - Business Administration with Specialization in Human Resource Management
Black Hills State University
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