Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Hadassa Martinez

Austin,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Patient Appointment Coordinator

Austin Oral Surgeury
11.2023 - Current
  • Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
  • Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
  • Coordinated seamless transitions between departments for multi-disciplinary care visits within the same facility or across partnering sites if required.
  • Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.
  • Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
  • Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
  • Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
  • Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
  • Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.

Human Resources Payroll Coordinator

Samsung Austin Semiconductor (Contractor)
02.2021 - 08.2023
  • Prepare pay orders through an electronic system, Processing PTO for 500+ employees, Planned Employee engagements and their budgets, Processed Payroll for Biweekly and Weekly payments, Submitted expenses, Assisted on inventory projects, Adjusted Schedules and Pay according to shift differentials
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Administrative Assistant Manager

Singh's Rental Properties
02.2020 - 03.2022
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Advised tenants on their rights and obligations under the terms of their respective leases.
  • Responded promptly to tenant requests regarding maintenance issues or other concerns.
  • Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
  • Performed regular walkthrough of vacant units to ensure they are ready for showings.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
  • Implemented new software tools to streamline data management, increasing accuracy in record-keeping practices.

Receptionist / Admin

Scotty Carpet Care
04.2017 - 02.2020
  • Monitored office equipment maintenance contracts to ensure timely service calls were made when necessary.
  • Prepared agendas for meetings with appropriate supporting documentation such as minutes of previous meetings or action items lists.
  • Prepared documents such as invoices, reports, memos, letters, financial statements.
  • Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Coordinated company events with venues and advised staff of pertinent details.

Education

High School Diploma -

Austin Can Academy
06.2013

Skills

  • Recruitment
  • Office Management
  • Staff Training and Development
  • Microsoft Office and Docusign
  • Human Resources Audits
  • Payroll Processing
  • Fluent in English and Spanish
  • Healthcare industry understanding
  • Data entry proficiency
  • Patient confidentiality
  • Patient Relations
  • Operations Management

Timeline

Patient Appointment Coordinator

Austin Oral Surgeury
11.2023 - Current

Human Resources Payroll Coordinator

Samsung Austin Semiconductor (Contractor)
02.2021 - 08.2023

Administrative Assistant Manager

Singh's Rental Properties
02.2020 - 03.2022

Receptionist / Admin

Scotty Carpet Care
04.2017 - 02.2020

High School Diploma -

Austin Can Academy

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Hadassa Martinez