HADASSAH UNOKHUA
Summary
Highly driven administrative professional proficient in effectively managing appointments, meetings, and events while adeptly organizing resources to ensure seamless operations. A problem-solver by nature, with a remarkable ability to adapt to changing demands, contributing to the overall success of the business. Meticulous attention to detail allows for swift completion of tasks, consistently surpassing targets and meeting deadlines. Known to be a people person with great communication skills and maintaining a professional and educated approach.
Overview
4
4
years of professional experience
Work History
DATA ENTRY/ ADMINISTRATIVE ASSISTANT
PARKWAY PATIENT ASSISTANCE
08.2022 - 11.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
ADMINISTRATIVE ASSISTANT/CUSTOMER REPRESENTATIVE
HAND & STONE
11.2021 - 07.2022
- Provide administrative support to the management team, including scheduling appointments, managing calendars, and making travel arrangements
- Respond to customer inquiries and resolve issues promptly, ensuring high customer satisfaction
- Answered incoming calls and directed messages to correct party.
- Scheduling appointments
- Creating invoices and maintaining records
- Respond to client questions and needs by editing, canceling and re-scheduling appointments as necessary according to company policy
- Advised and recommended procedures to guests, handled cashier, input data, made sure front desk was tidy and presentable.
SALES Representative
Afrique African Store
01.2020 - 11.2020
- Used POS system to scan customer purchases, calculate prices, managing efficient cash register operations and process transactions.
- Processed customer orders and checked carts for additional merchandise.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Engaged customers and built connections to drive long-term sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Community Outreach Volunteer
the Salvation Army Nonprofit Organization
07.2022 - 07.2022
- Assisted in the planning and execution of fundraisers, generating funds for various community projects.
- Provided support to individuals and families in need by connecting them with appropriate resources and services.
- Maintained accurate records of all outreach activities, ensuring proper reporting and documentation for grant applications or other funding sources.
- Exhibited excellent communications and customer service relations skills.
Education
Bachelors of Business Administration -
Western Governors University
Salt Lake City, UT12.2024
ASSOCIATE OF APPLIED SCIENCE - COMPUTER INFORMATION SYSTEMS
Houston Community College
High School Diploma -
Hastings High School
Skills
- Data Entry
- Clerical support
- Communication
- Appointment Setting
- Team collaboration
- Customer service
- Sales and marketing
- Inventory tracking
- Documentation speed/ Accuracy
- Medical Software
Timeline
DATA ENTRY/ ADMINISTRATIVE ASSISTANT
PARKWAY PATIENT ASSISTANCE
08.2022 - 11.2023
Community Outreach Volunteer
the Salvation Army Nonprofit Organization
07.2022 - 07.2022
ADMINISTRATIVE ASSISTANT/CUSTOMER REPRESENTATIVE
HAND & STONE
11.2021 - 07.2022
SALES Representative
Afrique African Store
01.2020 - 11.2020
Bachelors of Business Administration -
Western Governors University
ASSOCIATE OF APPLIED SCIENCE - COMPUTER INFORMATION SYSTEMS
Houston Community College
High School Diploma -
Hastings High School
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