Haddan West
Jacksonville
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Altar'd State
11.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and drive sales.
- Operated point-of-sale system efficiently to process transactions accurately and quickly.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Owner / Operator
Sugar Rae's
05.2018 - Current
- Own / Operate home-based cake shop.
- Baking specialty birthday, wedding, etc. cakes and other cakes, pies, and desserts.
- Delivery service to surrounding counties.
Data Manager
Volkert Inc.
10.2024 - 10.2025
- Developed and maintained data management protocols to ensure data integrity across projects.
- Streamlined data reporting processes, enhancing accessibility and accuracy of information for stakeholders.
- Managed database systems to support project tracking and compliance requirements effectively.
- Implemented quality assurance measures, resulting in improved data consistency and reliability.
- Led cross-functional teams in data analysis initiatives, driving informed decision-making across departments.
- Mentored junior staff on best practices in data management and analysis techniques.
- Collaborated with IT teams to integrate advanced software solutions for enhanced data processing capabilities.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Streamlined data management workflows for increased efficiency and reduced processing time.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Coordinated disaster recovery efforts in the event of system failures or breaches, minimizing potential damage to business operations.
- Negotiated contracts and service-level agreements with suppliers, ensuring the best value for the organization while maintaining high-quality standards.
- Increased team productivity by introducing automation for repetitive data processing tasks.
- Improved data accessibility for non-technical users with introduction of user-friendly querying interfaces.
Sales Supervisor
Hy’s Toggery
12.2021 - 10.2024
- Manage 10 to 15 other employees at all times.
- Design and create stickers.
- Receive payment by cash, check, credit cards.
- Keep accurate records of monetary exchanges, authorization forms, and transactions.
- Exchange money and make change for customers.
- Issue receipts, refunds, credits, or change due to customers.
- Recommend, select and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase.
- Inventory stock and requisition new stock.
- Ticket and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Dress mannequins as well as create clean and organized shopping fixtures.
- Rearrange and make spaces for new brands/products.
- Supervise and manage a multimillion-dollar company while also contributing to the overall experience of customers ensuring they have the best possible shopping experience.
- Assisting customers in any way I can to ensure a positive and great shopping experience.
- Responsible for opening/closing registers every morning and night.
Metric Engineering, Storm work
10.2022 - 03.2023
- Analysis
- Georeferencing
- General map creation and managing through ArcGIS.
- Data conversion – designed and implemented work workflow for converting GPS data.
- Updated and standardized GIS database for a government highway project.
- Compiled, prioritized, sorted, and processed GPS points into the local database.
- Researched further information for incomplete documents.
- Performed other clerical duties such as answering the telephone, sorting and distributing mail, running errands, or sending emails and faxes.
- Proficient in Microsoft, Word, Excel, and Outlook.
- Technology Savvy with the ability to quickly learn new software and hard work attributes.
- Professional personality suitable for direct customer relations greet customers and ascertain what each customer wants or needs.
- Direct contact with DOT sending Road updates
- Communicate with the public about problems/concerns referring to debris pickup
- Data Entry/database administrator
Bartender / Head Bartender
Landshark Seafood Restaurant and Bar
06.2021 - 09.2022
- Setting up and preparing the bar for service.
- Creating and preparing drink specials.
- Personal drink menu.
- Inventory of alcohol and bar accessories.
- Keep a clean workspace and closing down the bar at the end of the night.
Trawick Construction Company
01.2020 - 06.2021
- Data Entry, Invoicing, and payroll.
- Daily conversations and e-mails with contractors and employees.
- Checking timesheets.
- Preparing invoices for sub-contractors.
Sales Associate / Cashier
Orange Hill Express
02.2015 - 10.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Exchange money and make change for customers.
- Issue receipts, refunds, credits, or change due to customers.
- Describe merchandise and explain the use, operation, and care of merchandise to customers.
- Recommend, select and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Prepare Sales slips.
- Maintain records related to sales.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase.
- Inventory stock and requisition new stock.
- Ticket and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
Education
High School Diploma - undefined
Chipley High School
Jacksonville, FL05.2016
Skills
- Attention to detail
- Customer and Personal Service
- Strong written and verbal communication skills
- Knowledge of computer software/electronics
- Social Perceptiveness
- Education and Training
- Management of Material Resources
- Active Listening
- Reading Comprehension
- Organizational and Time Management skills
- Coordination
- Active Learning
- Management of Financial Resources
- Sales and Marketing
- Fast and accurate data entry
- Ability to work independently
- Editing skills
- Discretion with confidential data
- Ability to operate standard office equipment
- Basic research and data collection skills
- Multitasking
- Improved boutique sells by over 30%
- Conflict resolution
- Reliability
- Collaboration skills
- Problem-solving
- Time management
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Money handling
- Product knowledge
- Relationship building
- Stocking and receiving
- Store maintenance
- POS system operations
- Sales expertise
- Stock replenishment
- Display setup
- Product recommendations
- Order processing
- Brand representation
- Product merchandising
Timeline
Retail Sales Associate
Altar'd State
11.2025 - Current
Data Manager
Volkert Inc.
10.2024 - 10.2025
Metric Engineering, Storm work
10.2022 - 03.2023
Sales Supervisor
Hy’s Toggery
12.2021 - 10.2024
Bartender / Head Bartender
Landshark Seafood Restaurant and Bar
06.2021 - 09.2022
Trawick Construction Company
01.2020 - 06.2021
Owner / Operator
Sugar Rae's
05.2018 - Current
Sales Associate / Cashier
Orange Hill Express
02.2015 - 10.2018
High School Diploma - undefined
Chipley High School