HADDY CAMARA
Newark,US
Summary
Customer expectations management and management Complaint resolution Staff education and training Customer service Natural leader Computer literate Bringing 4 years of experience in customer service. Dedicated to following safe working procedures and maintaining good housekeeping standards. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
3
3
years of professional experience
Work History
Aviation Security Officer
Inter-Con Security Systems, Inc.
08.2023 - Current
- Ensured compliance with aviation security regulations.
- Investigated suspicious activity and reported violations of airport security policies
- Provided assistance in the event of an emergency situation within the airport premises.
- Responded quickly to alarms and other alerts within the airport area.
- Maintained detailed records of all security related incidents on a daily basis.
- Conducted regular patrols around the airport perimeter to ensure safety measures are being followed
- Train new staff members on aviation security protocols, procedures, and equipment usage.
- Operated security equipments for screenings using hand wands and X-rav machines.
- Reviewed Is and other vaperwork to verifv versonal information and to check for fraudulent documents.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms
- Monitored and conducted employee screening
- Assessed and monitored security protocols in airports
Schedule Assistant
HMSHost
01.2021 - Current
- Assigned tasks to appropriate personnel based on their skill level and availability
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Communicated schedule changes effectively throughout the team when necessary.
- Submitted new system orders and completed related paperwork.
- Call and offer overtime to team members in case of callouts and Family emergency
Front Desk Receptionist
Chase Bank
11.2022 - 08.2023
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Shift Leader
HMS Host
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Assist with a variety of financial tasks, including cash handling and deposit preparation
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Deal with customer complaints about food service
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
Cashier
Burlington
- Help customers by guiding them and answering their questions
- Am in charge of issuing receipts, refunds, change, and tickets
- Processed new orders quickly and accurately, completing [Number]+ daily transactions
- Handled customer complaints and took the necessary steps to resolve their problems
- Was in charge of processing payments for items that were sold
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders.
Education
Cybersecurity
Essex County College
Newark, NJSkills
- Security Operations/ SORA licensed
- First Aid Certified
- Crime Prevention
- Complex Problem-Solving
- Emergency Response
- Work Ethic
- CCTV Monitoring
Timeline
Aviation Security Officer
Inter-Con Security Systems, Inc.
08.2023 - Current
Front Desk Receptionist
Chase Bank
11.2022 - 08.2023
Schedule Assistant
HMSHost
01.2021 - Current
Shift Leader
HMS Host
Cashier
Burlington
Cybersecurity
Essex County College
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