Haddy Kisekka
Informatician
Federal Way,WA
Summary
Goal-oriented Management Professional with 10 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Resource Manager
Washington State Department Of Social And Health Services
Seattle , WA
2019.08 - Current
- Oversaw Federal and state funding to 10 different healthcare providers in Washington state. .
- Monitored and updated referral and financial databases.
- Computed and calculated financial rates for all beneficiaries and patients
- Beta tested new electronic systems and trained other staff as a subject matter expert.
- Verified and approved reconciliations, expense and cost reports for providers
- Supported and provided additional financial support, health supplies and knowledge resources to providers during the gloomy stretch of the COVID19 pandemic
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential provider records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Assessed and determined financial eligibility for applicants
Health Services Manager
United States Airforce
Tacoma , WA
2019.05 - Current
- Managed transfer,inventory, retirement and disposal of patient records.
- Maintained and updated deployment database as the Unit Deployment Manager
- Coached and assisted other members in their academic aspirations and graduated at the top of my Technical School on Dean's List
- Provided and Managed front desk patient check-in, patient inquires for release of information requests and records copy
- Screened and processed 872 members for large scale COVID19 vaccination
- Prepared Service treatment records during member in processing, out processing and reenlistment
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Utilized, tested and provided feedback on the new Electronic Health Record (MHS Genesis)
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Reviewed and evaluated test results to suggest care and treatment options.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Program Coordinator
Embassy Management
Tacoma , WA
2015.04 - 2019.08
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Developed and maintained patient treatment plans
- Tested, managed and maintained Electronic Health Records
- Built, maintained and managed patient database using Power BI
- Investigated, reviewed and processed 2300 medical incident reports in accordance with WA state laws
- Organized and managed program development from conception through successful execution.
- Prepared monthly reports on incident trends, staffing and compliance for upper management.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Led onboarding activities for 950 new employees to equip staff in daily responsibilities.
- Supervised 189 Direct support professionals and 6 administrative personnel.
- Managed web content updates and ongoing site maintenance to provide employees with easy information access.
- Entered data in ALP system and handled database maintenance.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Created and maintained a monthly employee appreciation event to improve motivation and reduce turnover.
- Provided ongoing direction and leadership for program operations.
- Oversaw 2 projects each year from concept through final delivery.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
Capstone Project Team Leader
MultiCare Health
Tacoma , WA
2018.11 - 2019.03
- Contributed ideas to the MultiCare's overall patient access portal redesign
- Successfully defended my project design before a team of my academic instructors
- Produced a redesigned patient access flow chart as a final project deliverable
- Documented and presented research findings to MultiCare's design team and University of Washington's Instructors
- Communicated technical information to variety of audiences.
- Demonstrated leadership of complex projects and business acumen.
- Built and evaluated business cases for product offerings.
- Maintained open communication by presenting regular updates on project status to MultiCare's design team
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Verified quality of deliverables and conformance to specifications before submitting final project
- Reported regularly to managers on project progress and technical problems.
- Led projects and analyzed data to identify gaps and opportunities for improvement.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
Program Supervisor
Embassy Management
Tacoma , WA
2013.04 - 2015.12
- Coached employees on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Investigated, documented and resolved all statements of deficiency relating to non compliance and incident records
- Gathered and organized printed materials required for program participation.
- Organized and managed program development from conception through successful execution.
- Directed team of 64 personnel, overseeing records, performance and quality assurance.
- Assisted with community resources for healthcare and mental health.
- Created training programs for all new staff, specific to their strengths and skills.
Call Center Representative
Xerox Corporation
Federal Way , WA
2013.02 - 2014.03
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Maintained an annual call resolve of 98%
- Trained and mentored 5 new employees monthly
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions and responding to inquiries.
- Trained staff on operating procedures and company services.
Education
Master of Science - Informatics
University of Washington
Seattle, WA 2017.09 - 2019.06
Bachelor of Arts - Social Sciences
Makerere University
Uganda 2005.04 - 2009.08
Skills
Organizational Development
undefinedAffiliations
- Seattle Health Information Management Association
- Washington Seattle Health Information Management Association
- American Health Information Management Association
- University Of Washington Alumni Association
Timeline
Resource Manager
Washington State Department Of Social And Health Services
2019.08 - Current
Health Services Manager
United States Airforce
2019.05 - Current
Capstone Project Team Leader
MultiCare Health
2018.11 - 2019.03
Master of Science - Informatics
University of Washington
2017.09 - 2019.06
Program Coordinator
Embassy Management
2015.04 - 2019.08
Program Supervisor
Embassy Management
2013.04 - 2015.12
Call Center Representative
Xerox Corporation
2013.02 - 2014.03
Bachelor of Arts - Social Sciences
Makerere University
2005.04 - 2009.08
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