Hadeel Alanbaki
Fort Worth,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Zain Auto Sale and Repair LLC, leveraging strong organizational skills and office management expertise. Excelled in staff supervision and process improvement, achieving significant gains in productivity. Demonstrated exceptional customer service and relations, ensuring repeat business and loyalty.
Overview
9
9
years of professional experience
Work History
Office Manager
Zain Auto Sale and Repair LLC
05.2022 - Current
- Office Operations Management: Supervised daily office activities, including managing office supplies, equipment maintenance, and ensuring a clean and organized workspace.
- Staff Supervision: Managed a team of administrative staff, provided training and support, and delegated tasks to ensure smooth workflow and productivity.
- Scheduling and Coordination: Coordinated appointments, meetings, and schedules for the management team, repair technicians, and sales staff. Ensured that customer service appointments and vehicle repairs were scheduled efficiently.
- Customer Service: Served as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience throughout the sales and repair processes.
- Financial Management: Handled billing, invoicing, and payroll processing. Managed accounts payable and receivable, monitored budgets, and prepared financial reports for management review.
- Inventory and Supplies Management: Monitored and ordered office supplies, automotive parts, and repair shop inventory, ensuring that the dealership and repair shop were well-stocked and operational.
- Compliance and Record Keeping: Ensured compliance with industry regulations, company policies, and legal requirements. Maintained accurate and organized records for vehicle sales, repairs, customer transactions, and employee documentation.
- Communication and Liaison: Facilitated communication between different departments, including sales, service, and management, to promote collaboration and efficient operations.
- Process Improvement: Identified areas for improvement within office and administrative processes, implemented solutions, and streamlined operations to enhance efficiency and customer satisfaction.
Online Personal Shopper
Walmart
02.2022 - Current
- Organized completed orders in appropriately labeled, temperature-controlled storage areas until customers arrived for pick-up.
- Verified order accuracy and ensured items met purchase-by dates before releasing them to customers.
- Achieved high customer satisfaction by efficiently fulfilling orders and selecting quality products.
- Consistently met deadlines and upheld standards for accuracy and timely order completion.
- Assisted customers in finding products and checked inventory across other store locations as needed.
- Collaborated effectively with customers to fulfill their order needs and meet service expectations.
Administrative Assistant
Zain Auto Sell LLC
05.2020 - 05.2022
- Office Management: Organized and maintained the office environment by managing files, handling correspondence, and ensuring that office supplies were stocked and readily available.
- Scheduling and Coordination: Managed calendars and appointments for the management team, scheduled meetings, and coordinated with external partners and clients.
- Customer Support: Greeted customers and visitors, provided information, answered phone calls, and directed inquiries to the appropriate departments.
- Documentation and Data Entry: Handled the entry and maintenance of customer and vehicle information in the dealership’s database, ensuring accuracy and confidentiality.
- Financial Transactions: Assisted with processing payments, preparing invoices, and maintaining financial records.
- Communication: Served as a liaison between departments, ensuring clear communication and efficient workflow throughout the dealership.
- Support to Sales Team: Provided administrative support to the sales team by preparing sales documents, processing orders, and managing customer follow-ups.
- Compliance and Reporting: Ensured that all administrative processes adhered to company policies and industry regulations, and prepared reports as required by management.
Bakery Associate
Walmart
05.2016 - 02.2022
- Carefully packaged customer purchases, utilizing strong organizational skills to ensure easy handling and prevent products from shifting during transport.
- Maintained strict adherence to food safety protocols, ensuring proper storage, handling, and preparation of baked goods.
- Conducted regular maintenance on equipment such as mixers, ovens, and utensils to ensure peak performance and minimize potential risks.
- Assisted other store departments as needed, promoting a cooperative and supportive work environment.
- Arranged bakery displays to highlight baked goods, cakes, and pies, effectively boosting product sales.
- Enhanced bakery operations by managing time efficiently and prioritizing tasks to improve overall workflow.
- Trained new bakery employees on company procedures and the use of the POS system, contributing to job satisfaction, skill development, and team productivity.
- Consistently achieved or surpassed productivity targets while upholding high standards for the quality of baked goods.
- Delivered exceptional customer service by promptly and professionally addressing concerns, leading to repeat business and customer loyalty.
Bakery Associate
Walmart
08.2015 - 05.2016
- Expertly packaged customer purchases with meticulous attention to detail, ensuring items were easy to carry and securely arranged to avoid shifting.
- Adhered to rigorous food safety standards, meticulously following protocols for the storage, handling, and preparation of bakery items.
- Regularly performed maintenance tasks on equipment like mixers, ovens, and utensils to ensure they remained in optimal working condition and to prevent hazards.
- Provided cross-departmental support within the store, contributing to a harmonious and cooperative workplace.
- Strategically arranged bakery displays to attract customer attention and increase sales of baked goods, cakes, and pies.
- Streamlined bakery processes by effectively managing time and prioritizing duties, leading to improved operational efficiency.
- Trained incoming bakery staff on company guidelines and POS system operations, fostering skill development and enhancing overall team performance.
- Consistently met or exceeded productivity benchmarks while maintaining the highest quality standards in the production of baked goods.
- Ensured a positive customer experience by addressing issues quickly and courteously, fostering customer satisfaction and repeat business.
Education
Bachelor of Science - Supply Chain And Logistic Managment
Bellevue University
Bellevue, NE11.2024
Associate of Arts - English Literature
Baghdad University
Baghdad Iraq07.2014
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Languages
Arabic
Native or Bilingual
Timeline
Office Manager
Zain Auto Sale and Repair LLC
05.2022 - Current
Online Personal Shopper
Walmart
02.2022 - Current
Administrative Assistant
Zain Auto Sell LLC
05.2020 - 05.2022
Bakery Associate
Walmart
05.2016 - 02.2022
Bakery Associate
Walmart
08.2015 - 05.2016
Bachelor of Science - Supply Chain And Logistic Managment
Bellevue University
Associate of Arts - English Literature
Baghdad University
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