Detail-oriented Accounting Professional experienced in automotive business offices. Skilled in reconciliations, financial reporting, and dealership processes with advanced Excel proficiency. Strong analytical, organizational, and problem-solving abilities with a proven record of accuracy and reliability.
• Doing a required amount of daily activities including but not limited to calls, emails, and
text throughout the day. This involves fresh customers and also following up with
customers daily
• Responding quickly and efficiently to incoming phone calls, internet inquiries, emails,
and text message with the given scripts, templates, and training provided
• Providing Customers with initial product information and directing them to the
appropriate next step.
• Scheduling solid appointments with interested buyers and giving proper directions to the
dealership, once they have arrived, passing them onto an available product specialist
and being able to explain the customer's needs and wants correctly.
• Maintain an ongoing customer database to capture repeat business
• Following up with leas that are not quite ready for a vehicle and also following up with no
show appointments
• Utilize the CRM (Customer Relations Management) System daily