Haden Johnson
Kingwood,TX
Summary
Driven Veterinary Technician with a proven track record at Lonestar Veterinary Hospital, excelling in client education and treatment administration. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in patient care and service efficiency. Skilled in both empathetic client relations and rigorous health and safety practices. Structured Crew Manager skillful in recruiting, training and scheduling 10+ employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in customer service. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Lonestar Veterinary Hospital
07.2022 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Receptionist
Sun-Safe Window Treatments
01.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Manager
Sonic DriveIn
06.2012 - 12.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Cross-trained existing employees to maximize team agility and performance.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05.2013
Skills
- Client Education
- Treatment Administration
- Supply Restocking
- Health and Safety Regulations
- Food Safety Compliance
- Complaint resolution
- Customer Engagement
- Store maintenance
- Time Management
- Organization skills
- Telephone skills
- Customer and client relations
Timeline
Veterinary Technician
Lonestar Veterinary Hospital
07.2022 - Current
Receptionist
Sun-Safe Window Treatments
01.2022 - 07.2022
Manager
Sonic DriveIn
06.2012 - 12.2021
High School Diploma -
Kingwood High School
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