Haden Johnston
Entech Computer Services
Lehigh Acres,USA
1
Certification
5
years of professional experience
Professional system engineer with proven track record in designing, implementing, and maintaining complex IT systems. Skilled in server management, network configuration, and cybersecurity measures. Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.
Work History
System Engineer
5 Months- Designed and implemented system configurations to optimize performance and reliability.
- Conducted troubleshooting of hardware and software issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to integrate new technologies into existing systems.
- Developed documentation for system processes and procedures, enhancing knowledge sharing among team members.
- Assisted in the deployment of software updates and patches to maintain security compliance.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
Support Engineer
2 Years 1 Month- Provided technical support for hardware and software issues, ensuring prompt resolution.
- Collaborated with cross-functional teams to troubleshoot and enhance system performance.
- Documented technical procedures and user guides to improve knowledge sharing.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Researched and identified solutions to technical problems.
Information Technology Specialist
2 Years 3 Months- Implemented IT support solutions for staff and students, enhancing technology usage across the district.
- Managed hardware and software installations, ensuring optimal performance of educational technology resources.
- Developed training materials for faculty, improving proficiency in utilizing various educational technologies.
- Troubleshot technical issues promptly, minimizing downtime and maintaining instructional continuity for educators.
- Coordinated system upgrades and maintenance schedules, ensuring compliance with district-wide standards and policies.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Science - Information Technology
Skills
Remote and onsite support (Tier 1-3)
Microsoft 365
Entra ID
& Azure Administration
Firewall management (Sonicwall & Fortigate)
Networking: Unifi
Meraki
Vendor & Contractor Coordination
Customer Service & User Training
Certification
Sonicwall Network Security Administrator (SNSA)
CompTIA Net+
Timeline
System Engineer
Entech Computer Services
03.2026 - CurrentRead More
Support Engineer
Entech Computer Services
02.2024 - 03.2026Read More
Information Technology Specialist
Lee County School District
11.2021 - 02.2024Read More
Florida SouthWestern State College
Associate of Science from Information Technology
Read More