HS Hader Sider
Wesley Chapel,Florida
Summary
Personable and organized, with knack for multitasking and maintaining positive customer service experience. Possesses foundational knowledge in inventory management and customer service, along with skills in time management and attention to detail. Committed to ensuring smooth and efficient operations that enhance customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Festivals
01.2022 - Current
- Memphis in May - International music festival included moving booths and selling beers/cocktails outside
- Cooper Young Festival - Outdoor Festival celebrating arts, people, culture, and Memphis heritage, sold beers at a station booth
- Wedding events
- Banquets
Bartender/server
Falabella Family Bistro
06.2024 - 01.2025
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
CFY
09.2022 - 03.2023
- Memorized over 30 rotating menu items to give customized recommendations to guests
- Successfully resolved conflict resulting in customer satisfaction 100% of the time
- Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the covid-19 outbreak
- Served and engaged with over 50 customers per shift on average
- Trained new staff members
- Gained experience managing time and effectively multitasking while serving guests
- Worked intimate and large weddings as a bartender
- Worked private events
Host
Majestic Grill
04.2021 - 09.2021
Lifeguard
Germantown Athletic Club
05.2016 - 05.2021
- Monitored pool area ensuring safety of patrons at all times
- Performed water rescues in response to emergency situations
- Maintained cleanliness of pool area, including deck, locker rooms, and restrooms
- Certified in CPR and First Aid, and provided immediate medical aid as needed
- Assisted with swimming lessons and swim team practices
Education
EMT licensed in EMS -
RCHEALTH SERVICES
Jacksonville, FLDegree in Psychology -
University of Memphis
Memphis, TN05.2023
Diploma -
Houston High School
Memphis Tn05.2019
Skills
- Networking
- Tech savy
- Public speaking
- Adaptability
- Problem solving
- Time management
- Customer service
- Professionalism and ethics
- Upselling
- Negotiation
- Billing systems
Certification
- CPR
- AED
- BLS
Languages
Arabic
Limited Working
Timeline
Bartender/server
Falabella Family Bistro
06.2024 - 01.2025
Bartender
CFY
09.2022 - 03.2023
Bartender
Festivals
01.2022 - Current
Host
Majestic Grill
04.2021 - 09.2021
Lifeguard
Germantown Athletic Club
05.2016 - 05.2021
EMT licensed in EMS -
RCHEALTH SERVICES
Degree in Psychology -
University of Memphis
Diploma -
Houston High School