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Hadi Almarzooq
Eugene,OR
Summary
Dynamic Mathematics and Computer Science student with a unique background combining an Associate Degree in Hospitality Management and professional experience managing 300+ SaaS accounts. Adept at translating complex operational workflows into scalable technical system architectures. Seeking an internship or entry-level position within a Technical Solutions Engineering track to leverage deep domain expertise, network configuration skills, and a customer-first mindset.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
Foodics
Khobar, Saudi Arabia
02.2022 - 11.2023
- Managed technical and operational success for over 300 client accounts, acting as the primary liaison to translate complex business workflows into scalable technical system requirements.
- Partnered closely with product engineering and sales teams to troubleshoot software integrations, optimize system adoption, and design tailored solutions that maximized customer retention.
Sales Executive
IHG Hotels & Resorts
Khobar, Saudi Arabia
12.2020 - 01.2022
- Delivered high-impact presentations and solution overviews to executive-level stakeholders, hotel owners, and asset managers, translating operational value into clear financial ROI.
- Served as a trusted domain expert during the contract lifecycle, successfully managing complex objections regarding property integration, implementation costs, and brand compliance.
House Attendant
The Grand Resort
Warren, OH
05.2020 - 12.2020
- Monitored and maintained high-standard facilities operations across public areas and guest suites, actively identifying and reporting physical plant and building maintenance issues to engineering teams.
- Coordinated logistics for asset management and property supplies across a large-scale luxury resort infrastructure, ensuring rapid response to facility demands and strict adherence to safety protocols.
Education
Bachelor of Science - Mathematics And Computer Science
University of Oregon
Eugene06-2027
Associate of Science - Hospitality Management
Youngstown State University
Youngstown, OH08-2020
Skills
- Technical discovery & scoping
- Guest Room Management Systems (GRMS)
- Distributed systems architecture
- High-volume account management
- Network configuration
- Executive stakeholder presentations
- Cross-functional collaboration
- CRM & database management
Timeline
Customer Success Specialist
Foodics
02.2022 - 11.2023
Sales Executive
IHG Hotels & Resorts
12.2020 - 01.2022
House Attendant
The Grand Resort
05.2020 - 12.2020
Bachelor of Science - Mathematics And Computer Science
University of Oregon
Associate of Science - Hospitality Management
Youngstown State University