Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdul Alvi

Schiller Park,IL

Summary

Network Engineer with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Engineer

Intercontinental Exchange Inc.
Chicago, IL
03.2021 - Current
  • Provided network support services for devices such as routers, switches, firewalls
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Implemented Zscaler from force point as new web proxy solution for End Point Security
  • Assisted with implementation and support of network monitoring tools.
  • Detected intrusion attempts and promptly responded to DDoS attacks.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Established robust infrastructure and data capacity for new applications.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided detailed network diagrams and procedural guidelines.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Performed troubleshooting for Cisco and packet analysis.
  • Organized frameworks to transfer secure data from internal to external and public networks.

Systems Engineer Lvl 2

National Restaurant Association
Chicago, United States
06.2018 - 03.2021
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
  • Exceptional skills and experience in Active Directory. Set up and maintained company web server using Active Directory
  • Managed firewall, network monitoring and server monitoring both on- and off-site
  • Configured, install, maintain, test, and troubleshoot hardware systems
  • Installed, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Independently designed and executed company catalog for infrastructure support and development
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Configured VoIP phones according to company standards
  • Assessed, troubleshot and repaired various machines such as desktops
  • Installed, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Provide technical support, as needed, for enterprise
  • Monitored, manage, and tune platforms to ensure expected availability and performance levels are achieved
  • Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work
  • Coordinate activities with internal/external technology owners/service providers
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes

IT Support Analyst

A J Gallagher
Rolling Meadows, IL
01.2018 - Current
  • Provided base level IT support to non-technical personnel within the business
  • Managed call flow and responded to technical support needs of customers
  • Identified and solved technical issues with a variety of diagnostic tools
  • Exceptional skills and experience in Active Directory. Set up and maintained company web server using Active Directory
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Cisco Polycom and video support
  • Restored data, operating systems, files, documents and drivers
  • Resolved problems with malfunctioning products
  • Worked closely with team members to meet or exceed all customer service requirements
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls
  • Managed customers' expectations and experience to the highest degree of customer satisfaction
  • Set up PC and Apple desktop's and laptops and all types of mobile devices
  • Used ticketing systems to manage and process actions taken
  • Installed software, modified and repaired hardware and resolved technical issues

Geek Squad

Best Buy
Chicago
12.2014 - 04.2015
  • Set up and configured hardware and software on company equipment
  • Built and repaired Apple, HP and Lenovo computers
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Resolved virus and malware issues with a 95% success rate
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Responded to all customer inquiries thoroughly and professionally

Education

Bachelor of Science - Network Engineering and Security

DePaul University
Chicago
06.2021

Skills

  • Network design and installation
  • LAN/WAN troubleshooting
  • Active Directory
  • SCCM Expertise
  • Firewalls
  • Wireless
  • VPN
  • Load balancing (Citrix Netscaler)
  • SentinelOne antivirus (EDR)
  • Nessus vulnerability scan
  • Zscaler
  • SDWAN(CloudGenix)
  • Network monitoring tools
  • Data backup and recovery systems
  • Exceptional communication skills
  • Fluent in Urdu, Hindi, Punjabi

Certification

  • Cisco Certified Network Associate (CCNA Route & Switch)
  • Zscaler Cloud Administrator
  • Citrix Network Associate
  • Microsoft Office Specialist (MOS)

Timeline

Network Engineer

Intercontinental Exchange Inc.
03.2021 - Current

Systems Engineer Lvl 2

National Restaurant Association
06.2018 - 03.2021

IT Support Analyst

A J Gallagher
01.2018 - Current

Geek Squad

Best Buy
12.2014 - 04.2015

Bachelor of Science - Network Engineering and Security

DePaul University

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Abdul Alvi