Overview

Work History

Education

Skills

Timeline

Hadi Luguja

Houston

Overview

years of professional experience

Work History

Epic Go-Live Consultant

Kansas University Medical Center

02.2025 - 04.2025

Delivered at-the-elbow support and classroom-style guidance to end users during go-live readiness and launch activities.
Answered user questions, reinforced standard workflows, and documented common issues for follow-up and escalation.
Tracked attendance/progress for training sessions and provided feedback to improve user adoption.
Maintained a professional, calm presence while supporting clinicians in a fast-paced environment.
Supported end users during go-live with at-the-elbow assistance and workflow guidance.
Helped update training materials (tip sheets/user guides) and reinforced best practices across teams.
Adapted training approach to different learning styles and encouraged open Q&A to improve adoption.
Coordinated with subject matter experts to ensure training content reflected real clinical workflows.
Epic Training – 2024
ClinDoc, Ambulatory, Beaker, Willow, Radiant.

Junior Network Admin

Piper Sandler

02.2018 - 01.2023

Administered Active Directory accounts/OU structure, permissions, and password resets; provided end-user support.
Used ServiceNow to triage incidents and resolve root causes; supported remote users via Dameware/RDP.
Imaged/reimaged PCs and supported hardware upgrades, AV setup, and workstation moves.

I.T. Support Analyst

CEVA Logistics

02.2017 - 07.2017

Supported a large user base across North America; resolved hardware/software issues remotely and onsite.
Installed/configured Microsoft Office and Outlook; managed AD/DNS-related support tasks in a Windows environment.
Troubleshot incidents end-to-end with clear status updates and high service quality.

Customer Service Technician (Tier II)

Preventice Solutions

10.2015 - 05.2016

Logged and resolved customer requests via tickets, email, phone, and chat; documented fixes and known issues.
Partnered with QA/Dev teams to reproduce problems and track resolutions; supported internal stakeholder teams.
Managed workstation configuration, re-imaging, and user account support in Active Directory.

IT Technician

10th Logistics

01.2012 - 01.2014

Provided helpdesk support (45–60 calls/day), created tickets, and delivered first-call resolution when possible.
Supported Windows OS and Active Directory tasks (groups, shared drives, policies) and user education.
Assisted with PC upgrades/migrations and mobile/email setup for end users.

Technical Representative

Batinuk

01.2010 - 01.2012

Installed/configured printers and PCs; imaged systems via SCCM; supported hardware/software/network connectivity issues.
Created/closed 2,500+ tickets in an SLA environment; provided on-site workstation setup and user support.
Performed Active Directory account maintenance and collaborated with cross-functional support teams.

Analyst

CTDI

01.2006 - 01.2007

Assisted with financial forecasts, budgeting, reporting, and cash reconciliations, supported model building and analysis.
Maintained and balanced financial data in SAP and other reporting tools; prepared administrative reports/documentation.