Summary

Overview

Work History

Education

Skills

Certification

Timeline

Hadiatoulaye Bah

IT ADMINISTRATOR

Cincinnati,OH

Summary

CompTIA A+ certified bilingual IT Support professional with hands-on experience in server operations, hardware troubleshooting, networking, and system administration. Experienced in efficiently resolving technical issues and supporting end-users by leveraging strong problem-solving, teamwork, and customer service skills. Seeking an entry-level IT Support role to deliver reliable IT solutions, improve workflows, and provide exceptional user support.

Overview

years of professional experience

Certifications

Work History

Server Support Technician

Jabil

03.2023 - 07.2025

Monitored, maintained, and troubleshot servers, rack systems, and network connectivity to ensure high availability and performance.
Managed IT service tickets, documenting issues, resolutions, and follow-ups in internal tracking systems for accurate record-keeping.
Configured and supported VPN connections for remote users, resolving connectivity, authentication, and access issues.
Diagnosed and resolved DHCP and other network-related issues, ensuring proper IP assignment and network communication across servers and clients.
Performed hardware diagnostics, repairs, and upgrades on servers, including storage, memory, and network components.
Validated server configurations and software setups to meet security, quality, and operational standards.
Coordinated deployment of 100+ servers daily, including system setup, network integration, and post-deployment verification.
Collaborated with IT teams to escalate complex hardware, firmware, or network issues, improving overall system reliability and uptime.

Administrative Assistant

Alta

01.2020 - 12.2022

Managed scheduling, front-desk operations, and staff assistance, assisting 50+ clients daily.
Handled 200+ calls and emails per week inquiries, maintained accurate records, and organized documentation.
Supported workflows requiring strong multitasking and attention to detail.
Delivered excellent customer service and resolved concerns promptly.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

IT Support (CompTIA A+) Certificate - IT Support

Per Scholas

Cincinnati

05.2001 -

Bachelor’s Degree - Business Management General

Lansana Conte University

Guinea

07.2022

High School Diploma -

Saint David School

Guinea

01.2019

Skills

Hardware & Systems: Motherboard configuration, storage devices, component troubleshooting, equipment maintenance

Operating Systems: Windows, Linux, macOS management, security and networking protocols

Mobile Devices: Mobile device management, app configuration, printer deployment

Operations: ITSM best practices, ServiceNow workflows, inventory management systems

Security: Threat identification, security implementation, data handling standards

Server Management: Windows Server 2016, Active Directory user and policy management

File management (ZIP, extensions, organization)

Internet and browser troubleshooting (Chrome, Edge, Firefox)

Software installation, uninstallation and updates

Task Manager & Control Panel management

Strong communication and interpersonal skills

Problem-solving and critical thinking

Customer service and teamwork

Strong work ethic

Adaptability and quick learning