HADICIA HOWARD
Cheltenham,MD
Summary
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Creative and passionate culinary professional with over 15 years of experience in creating amazing cuisines and managing all kitchen operations while bringing creative culinary experience to the table. Expert chef that research and develop new ideas for specials and new menu items.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Consultant
SYSCO Food Services
11.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Followed up with existing customers to provide additional support and address concerns.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Owner
Beautiful Kreations Catering, LLC
01.2016 - Current
- Maintained professional and technical knowledge by tracking emerging trends in the restaurant industry; attended educational workshops; reviewed professional publications; established personal networks; benchmarked state-of-the-art practices; participated in professional societies
- Deployed a process improvement effort to increase the efficiency of business process and procedures and enhance the quality of the product delivered
- Kept records required by government agencies regarding sanitation or food subsidies
- Investigated and resolved complaints regarding food quality, service, or accommodations
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Scheduled and received food and beverage deliveries, checked delivery contents to verify product quality and quantity
Head Chef
Highland Park Christian Academy
01.2015 - 10.2021
- Oversee and manage culinary operations to meet production, presentation, and service standards
- Responsible for preparing and cooking meals for the students, faculty, and staff
- Manage day-to-day maintenance, operation, and food service of the school, while ensuring that the kitchen is always orderly and clean
- Ensure proper culinary standards and techniques are in place for preparation of food items, including production, presentation and service standards
- Manage culinary team to ensure quality in final presentation of food
- Train and manage culinary and kitchen employees to use best practice food production techniques
- Responsible for food budget and supplies
- Develop budget reports for order and inventory trends
- Prepare nutritious, well-balanced meals, with appealing presentation and in accordance with proper food care and storage
- Ensure that the food service meets the expectations and requirements of the residents, including allergy and dietary restrictions
- Full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes and ingredients through managing customer driven menus and labor standards
- Knowledgeable of the county kitchen compliance with food, occupational and environmental safety polices in all culinary and kitchen operations
- Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety and health
Childcare Coordinator
It Takes a Village Family Child Care
01.2009 - 01.2015
- Oversaw the day-to-day programmatic functions and operations of the childcare facility to include working under limited supervision using standardized practices and/or methods; leading, guiding, and coordinating others; and maintaining a positive school image always
- Scheduled various activities (e.g
- Meetings, testing arrangements, assemblies, special programs, referral appointments, etc.) for the purpose of assisting in meeting staff needs and efficiently utilizing personnel, equipment, and facilities
- Prepared written materials (e.g
- Correspondence, agendas, minutes, newsletter, Parent Handbook, bulletins, reports, bank deposits, receipts, etc.) for the purpose of documenting activities, provided written reference, and conveyed information
Education
Culinary Arts Certification -
L'Academie de Cuisine
Skills
- Negotiation
- Consultant Specialist
- Cost Control
- Customer Service & Guest Relations
- Dining Room Operations
- Kitchen Design & Layout
- Purchase & Inventory Control
- Marketing
- Menu Design & Development
- Problem Solver
- Food Program Development & Evaluation
- Kitchen Safety & Sanitation
- Specialty Cuisine & Presentation
- Staff Training & Development
- Team Player
- Product and service knowledge
- Customer Relationship Management
- Time Management
- CRM proficiency
- Strategic Planning
- Territory Management
- Exceeds sales goals
- New Business Development
- Customer Relationship Building
- Customer Service
- Customer Success Management
- Territory Growth
- Beer, Wine, & Cocktail Pairing
- Budget Management
- Catering / Banquets / Events
- Community Partnerships
- Conferences / Special Occasions
Accomplishments
2024 Sysco Executive Club Winner
Certification
- L'Academie de Cuisine - Culinary Arts Certification
- Certified Food Safety Manager
- 24HR Family Child Care Training
- Sudden Infant Death Syndrome (SIDS)
- First Aid
- CPR
- Emergency Preparedness Training
Timeline
Sales Consultant
SYSCO Food Services
11.2021 - Current
Owner
Beautiful Kreations Catering, LLC
01.2016 - Current
Head Chef
Highland Park Christian Academy
01.2015 - 10.2021
Childcare Coordinator
It Takes a Village Family Child Care
01.2009 - 01.2015
- L'Academie de Cuisine - Culinary Arts Certification
- Certified Food Safety Manager
- 24HR Family Child Care Training
- Sudden Infant Death Syndrome (SIDS)
- First Aid
- CPR
- Emergency Preparedness Training
Culinary Arts Certification -
L'Academie de Cuisine
Similar Profiles
Joaquin Rodriguez Cueva, JrJoaquin Rodriguez Cueva, Jr
Warehouse Supervisor & Forklift Operator at SYSCO Food ServicesWarehouse Supervisor & Forklift Operator at SYSCO Food Services
Christopher ClarkChristopher Clark
Delivery Driver at SYSCO Food ServicesDelivery Driver at SYSCO Food Services
Hilton GriffinHilton Griffin
Pipefitter Helper at SYSCO Food ServicesPipefitter Helper at SYSCO Food Services