Hadis Bosjin
Mountain View,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Office Manager
Ali's construction
San Jose, CA
01.2022 - Current
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Developed effective communication strategies between departments within the organization.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Responded to customer inquiries via phone or email in a professional manner.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
Education
Master of Science - Human Resources Management
DeVry University
San Jose, CA05-2023
MBA - Master Of Science
Tehran Azad Univercity
Tehran, Iran 07-2017
Bachelor of Science - Political Science
San Jose State University
San Jose, CA07-2011
Skills
- Project management
- Office administration
- Policy writing
- Employee training
- Performance evaluation
- Customer service
- Team building
- Conflict resolution
- Decision-making
- Teamwork and collaboration
- Staff management
- Positive attitude
Languages
Persian
Native/ Bilingual
German
Limited
Timeline
Office Manager
Ali's construction
01.2022 - Current
Master of Science - Human Resources Management
DeVry University
MBA - Master Of Science
Tehran Azad Univercity
Bachelor of Science - Political Science
San Jose State University
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