Hadiya Hull
Waxahachie,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
State Farm
11.2023 - 08.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled 50 incoming calls a day from customers and other stakeholders about claims processes.
Clerk/Typist
Dallas County Sheriffs Office
11.2022 - 02.2023
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Corrected grammar, spelling and syntax mistakes in medical records.
Health Advocate Concierge
Blue Cross Blue Shield Of Texas
09.2021 - 05.2022
- Participated in health promotion campaigns to raise awareness of health issues.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Handled more than 60 daily inbound calls from health plan customers.
- Maintained full and current understanding of available plans, products and services.
- Resolved problems related to benefits, eligibility and claims.
Customer Service Representative
Army and Air Force Exchange Services
08.2020 - 01.2021
- Responsible for providing an excellent customer experience that resulted in selling military family items
- Conducted personal shopping for customers in need of items
- Provided customer service while meeting sales quota
- Established professional relationships to retain customers
- Completed weekly quotes and inventory assignments; answered phones to execute online orders.
Administrative Assistant
African American Museum
05.2015 - 08.2020
- Responsible for performing administrative tasks and providing customer service.
- Answered 40 incoming calls to customers scheduling visits, donors, and other customer-related calls.
- Performed general office duties such as ordering supplies, filing, keeping track of donors.
- Set up tours and planned visits for large groups to ensure enjoyment.
- Coordinate with schools for field trips during the school year.
- Performed other duties and tasks assigned.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Executed a record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
High School Diploma - Secondary Education
Mansfield Timberview High School
Arlington, TX06.2017
Bachelor Of Business Administration - Business Administration And Management
Capella University
Skills
- Back Office Operations
- Mail Management
- Travel Administration
- Cash Deposit Preparation
- Advanced MS Office Suite Knowledge
- 10-Key Proficiency
- Business Writing
- Program File Distribution
- Customer Service
- Records Management Systems
- Excel Spreadsheets
- Data Entry Documentation
- Customer Relations
- Reading Comprehension
- Insurance Eligibility Verifications
- Phone Call Answering
Education
true
Timeline
Claims Adjuster
State Farm
11.2023 - 08.2025
Clerk/Typist
Dallas County Sheriffs Office
11.2022 - 02.2023
Health Advocate Concierge
Blue Cross Blue Shield Of Texas
09.2021 - 05.2022
Customer Service Representative
Army and Air Force Exchange Services
08.2020 - 01.2021
Administrative Assistant
African American Museum
05.2015 - 08.2020
High School Diploma - Secondary Education
Mansfield Timberview High School
Bachelor Of Business Administration - Business Administration And Management
Capella University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Victor RijosVictor Rijos
Industrial Mechanic at Poly-America LPIndustrial Mechanic at Poly-America LP
Amanda BarronAmanda Barron
Campus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior LivingCampus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior Living