Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Hadiyah M. Bradley

Miamisburg,OH

Summary

Resourceful Housing Specialist known for productivity and efficiency in task completion. Possess specialized skills in tenant relations, housing regulations compliance, and financial assistance programs management. Excel in communication, problem-solving, and adaptability, ensuring successful navigation of complex housing issues and effective support for diverse client needs.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
16
16
Certification

Work History

Housing Specialist Senior/ Case Manager

Cincinnati Metropolitan Housing Authority
Cincinnati, OH
08.2023 - Current
  • Eligibility Assessment: Conduct interviews, investigations, and verifications-including document reviews and background checks-to determine applicant eligibility.
  • Record & Data Management: Maintain accurate client records in OnBase, ensuring detailed notations and compliance with housing regulations.
  • Waiting List Oversight: Manage agency-wide waiting lists by scheduling appointments, sorting daily entries, and performing annual purges.
  • Financial Calculations: Compute rents using automated system inputs and clearly explain rent determinations to applicants.
  • Managed leasing processes for public and assisted housing programs, including applicant intake, eligibility determination, unit assignment, lease execution, and orientation in compliance with HUD and local regulations.
  • Hearing Preparation: Prepare comprehensive documentation and assemble hearing packets for CMHA eligibility hearings.
  • Representation & Training: Represent CMHA in hearings as needed and assist in training site staff on best practices.

Assistant Property Manager

KAD Property Management
Englewood, OH
01.2023 - 06.2024
  • Supported daily operations for a multifamily housing community, ensuring high-quality service and resident satisfaction.
  • Handled tenant communications, lease administration, rent collection, and maintenance coordination.
  • Assisted with budgeting, expense monitoring, and vendor management.
  • Ensured compliance with Fair Housing regulations and property policies.
  • Helped implement resident retention strategies, including community events and tenant engagement programs.
  • Worked closely with maintenance and leasing teams to streamline operations and improve turnaround times.
  • Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.

Business Administrator/Sub-Contractor

Integrity & Trust
Englewood, OH
03.2018 - 07.2023
  • Coordinated efficient administrative services by fostering effective communication among team members.
  • Developed and maintained office forms, procedures, and documentation to support daily operations.
  • Managed order processing, billing, and payments to ensure accuracy and timely transactions.
  • Delivered exceptional customer service by welcoming clients and addressing inquiries promptly.
  • Coordinated bi-weekly maintenance and repair of office supplies and equipment.
  • Implemented process improvements that enhanced overall office efficiency and productivity.
  • Managed and completed construction projects, including framing, drywall installation, and site preparation, ensuring compliance with safety regulations and project timelines.
  • Collaborated with general contractors, suppliers, and clients to coordinate materials, labor, and scheduling, optimizing workflow efficiency and cost-effectiveness.
  • Facilitated training sessions for new employees on company procedures.
  • Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.

Regional Banker

PNC Bank
Miamisburg, OH
08.2019 - 09.2021
  • Provided customer financial services and solutions to improve client financial health.
  • Conducted proactive sales conversations and utilized digital tools for effective account management.
  • Ensured compliance with financial regulations and risk management policies.
  • Managed customer accounts and provided personalized banking solutions.
  • Educated customers on banking products and services available.
  • Processed transactions accurately and efficiently at the teller station.
  • Implemented compliance procedures to ensure regulatory adherence.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Education

Associate's Degree - Business Management

Sinclair Community College
Dayton, OH

Real Estate Sales Professional Certificate -

Sinclair Community College
Dayton, OH

Short-Term Certificate - Hospitality Reception And Service Specialist

Sinclair Community College
Dayton, OH
08.2018 - 08.2019

Skills

  • Housing Program Management
  • Report Writing & Public Communication
  • Data Analysis & Reporting
  • Regulatory & Policy Compliance
  • Administrative Operations
  • Process Improvement & Efficiency
  • Stakeholder Engagement & Communication
  • Financial Transactions and Budgeting
  • Advanced Microsoft Excel & Google Suite Proficiency
  • Data management
  • Customer relationship management
  • Team leadership
  • Project planning
  • Microsoft dynamics 365
  • Microsoft teams
  • SharePoint administration
  • OnBase
  • Yardi
  • Rent calculations
  • Contract analysis
  • Budgeting
  • Financial reporting
  • Data visualization
  • Customer service
  • Dispute resolution
  • Public speaking
  • Lease administration
  • Hearing preparation
  • Budget oversight
  • Training delivery
  • Policy analysis
  • Negotiation
  • Case management
  • Client recordkeeping
  • Property inspections
  • Housing regulations

Certification

  • QuickBooks Online Core Certification, In Progress, Intuit / QuickBooks Training Portal
  • QuickBooks Online Advanced Certification, Enrolled, Intuit / QuickBooks Training Portal
  • QuickBooks Payroll Certification, Enrolled, Intuit / QuickBooks Training Portal
  • QuickBooks Time Certification, Enrolled, Intuit / QuickBooks Training Portal
  • QuickBooks Online ProAdvisor Badge, In Progress, Intuit / QuickBooks Training Portal
  • QuickBooks Online Advanced ProAdvisor Badge, Planned, Intuit / QuickBooks Training Portal
  • Intuit Academy Bookkeeping Certification, In Progress, Intuit / QuickBooks Training Portal
  • Bookkeeping Professional Badge, In Progress, Intuit / QuickBooks Training Portal

Accomplishments

  • Streamlined eligibility processes, cutting applicant wait times by 25% while improving compliance accuracy.
  • Managed a 1,200+ applicant waitlist with 98% on-time determinations and completed 600+ rent calculations at 99% accuracy.
  • Prepared and presented 75+ hearing packets, with 90% of decisions upheld in CMHA hearings.
  • Trained and mentored 10 new hires, reducing onboarding time and increasing team efficiency.
  • Increased property occupancy from 85% to 95%, reduced unit turn time by 12 days, and lowered delinquency rates by 20%.
  • Implemented cost-saving initiatives across operations, reducing annual expenses by $15K.

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Timeline

Housing Specialist Senior/ Case Manager

Cincinnati Metropolitan Housing Authority
08.2023 - Current

Assistant Property Manager

KAD Property Management
01.2023 - 06.2024

Regional Banker

PNC Bank
08.2019 - 09.2021

Short-Term Certificate - Hospitality Reception And Service Specialist

Sinclair Community College
08.2018 - 08.2019

Business Administrator/Sub-Contractor

Integrity & Trust
03.2018 - 07.2023

Associate's Degree - Business Management

Sinclair Community College

Real Estate Sales Professional Certificate -

Sinclair Community College

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